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Compaq Prosignia 150 User Manual
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Compaq Prosignia 150 User Manual

Prosignia 150 notebook
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User's Guide
Prosignia 150 Notebook
First Edition
107502-001
Compaq Computer Corporation

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Summary of Contents for Compaq Prosignia 150

  • Page 1 User's Guide Prosignia 150 Notebook First Edition 107502-001 Compaq Computer Corporation...
  • Page 2 MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT. This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. © 1999 Compaq Computer Corporation.

  • Page 3: Table Of Contents

    Setting Up Microsoft Windows 98 ...................2-5 Front of Your Prosignia 150 Notebook..................2-6 Left Side of Your Prosignia 150 Notebook................2-7 Right Side of Your Prosignia 150 Notebook ................2-8 Rear of Your Prosignia 150 Notebook..................2-9 Bottom of Your Prosignia 150 Notebook ................2-10 The Port Replicator (Optional) ....................2-11...
  • Page 4 Correcting a Low-Battery Condition .................3-5 Replacing the Battery........................3-6 Unplugging the Computer from AC Power ................3-6 Spare or Extra Batteries ......................3-7 Chapter 4 Using Your Prosignia 150 Notebook Introduction..........................4-1 Using the TouchPad ........................4-1 Setting the Tapping and Double-Tapping Feature.............4-2 Setting the Edge Motion Feature ..................4-3 Using the Function Keys......................4-4...
  • Page 5 Your Modem Features .............................8-1 56K ITU V.90 Standard ......................8-2 V.90 Information........................8-2 Chapter 9 Service and Support Prosignia Support........................9-1 Compaq Business Support Center ..................9-1 CarePAQ Prepackaged Services ..................9-1 Carbon Copy 5.0 ........................9-2 Using Compaq Diagnostics....................9-3 Testing Equipment......................9-3 QuickRestore..........................9-5 System Restore ........................9-5...
  • Page 6 viii Table of Contents Chapter 10 Solving Common Computer Problems Solving Audio Problems ......................10-2 Solving Battery Problems ...................... 10-4 Solving CD-ROM Drive/Compact Disc Problems ..............10-6 Solving Diskette Drive Problems................... 10-7 Solving Hard Drive Problems ....................10-9 Solving Hardware Installation Problems ................10-10 Solving Keyboard Problems ....................

  • Page 7: Text Conventions In This Guide

    Chapter 1 Using This Guide Thank you for buying a Compaq Prosignia Personal Computer. Please take a moment and read the Table of Contents to learn what is in this guide. Text Conventions in This Guide The following examples identify and explain specially formatted text that is used throughout this guide.

  • Page 8: Special Messages

    Using This Guide Sometimes you will enter a command into a text box. This is similar to older operating systems. We show these commands in lower case and bold type; for example, install or a:\install. Items that you use often are located on the screen or the Windows desktop.

  • Page 9: Locating Prosignia Help

    To find out more about them, refer to the Service and Support section of this guide. If you need further technical support, you can contact Compaq via our Internet site or you can telephone one of our technical support centers. Our website can be found at www.compaq.com...

  • Page 10: Getting Additional Help

    Using This Guide Getting Additional Help Many books are available on how to use Windows 98 and individual applications. You may also find the following resources useful. The Microsoft Windows Guide The Microsoft Windows 98 Getting Started guide comes with your computer. It explains common tasks so you can quickly become proficient with your computer.

  • Page 11: Application Help

    You can get to Windows Help by clicking Start on the Windows Taskbar (lower left of the screen), then click Help. For more information about using Windows Help, refer to the Microsoft Windows 98 Getting Started guide that came with your computer. If you see green text while using Help, click on the green text for more information Most windows include a button called What’s This?
  • Page 12 Chapter 2 Introducing Your Compaq Prosignia 150 Notebook Congratulations on buying your new Compaq Prosignia 150 Notebook! The information in this section explains how to set up and use your computer. Inserting the battery Connecting to AC power Turning on your computer...

  • Page 13: Inserting The Battery

    Introducing Your Compaq Prosignia 150 Notebook Inserting the Battery Insert the battery if you have not already done so. To insert the battery, complete the following steps: 1. Push down on the battery compartment door to remove the door. Opening the Battery Door 2.

  • Page 14: Removing The Battery

    Closing the Battery Compartment Door Removing the Battery To remove the battery , complete the following steps: IMPORTANT: Only Compaq Prosignia 150 Notebook batteries should be installed in your computer. 1. Save your files. 2. If the AC adapter is not connected, turn off your computer.

  • Page 15: Charging The Battery

    Introducing Your Compaq Prosignia 150 Notebook Charging the Battery When you connect your computer to AC power for the first time, the battery begins to charge (whether your computer is turned on or off) and continues charging until the battery is fully charged or the AC power is disconnected.

  • Page 16: Turning On Your Computer

    Turning on Your Computer To turn on your computer, press the Power button located on your computer above the keyboard. Setting Up Microsoft Windows 98 Windows Setup automatically begins when you first turn on your computer. Follow the on-screen instructions and respond to the questions to complete your setup.

  • Page 17: Front Of Your Prosignia 150 Notebook

    Introducing Your Compaq Prosignia 150 Notebook Front of Your Prosignia 150 Notebook The following buttons, lights, and controls are located on the front of your computer: Front Panel Components Display Power button Keyboard TouchPad Speakers and Ports Left TouchPad button...

  • Page 18: Left Side Of Your Prosignia 150 Notebook

    Left Side of Your Prosignia 150 Notebook The following components are located on the left panel of your computer: Left Side of Your Computer Left Panel Components PC Card Eject Lever Diskette Drive PC Card Slot Diskette Eject button Fan Vent...

  • Page 19: Right Side Of Your Prosignia 150 Notebook

    Introducing Your Compaq Prosignia 150 Notebook Right Side of Your Prosignia 150 Notebook The following components are located on the right panel of your computer: Right Side of Your Computer Right Panel Components Battery Compartment CD/DVD Drive Eject button CD/DVD Drive...

  • Page 20: Rear Of Your Prosignia 150 Notebook

    Rear of Your Prosignia 150 Notebook The following components are located on the rear panel of your computer: Rear of Your Computer Rear Panel Components AC Adapter Jack Fan Vent USB Port External Monitor Port Security Slot Parallel/Printer Port Serial Port...

  • Page 21: Bottom Of Your Prosignia 150 Notebook

    2-10 Introducing Your Compaq Prosignia 150 Notebook Bottom of Your Prosignia 150 Notebook The following components are located on the bottom of your computer: Bottom of Your Computer Bottom Components Serial Number Popup Feet Memory Compartment Speaker Ports...

  • Page 22: The Port Replicator (Optional)

    You may use a mouse, a keyboard, and a monitor. When you need to leave, unplug from the port replicator and go! Features The Compaq Prosignia 150 Notebook Port Replicator provides all the connectors supported by the Compaq Prosignia 150 Notebook computers. They include the following:...

  • Page 23: Understanding Your Computer's Status Lights

    2-12 Introducing Your Compaq Prosignia 150 Notebook Understanding Your Computer’s Status Lights Your computer’s lights are located on the bottom center of the keyboard and are visible when the display panel is open or closed. The lights show the current status of your computer.

  • Page 24: Adding More Memory

    2-13 Adding More Memory Memory upgrades are available for your computer. Contact your local Compaq retailer, seller, or authorized dealer for information on expanding memory, or the Compaq website at www.compaq.com. CAUTION: Electrostatic discharge can damage electronic components. Before beginning this procedure, make sure...
  • Page 25 2-14 Introducing Your Compaq Prosignia 150 Notebook Removing the Screw 6. Remove the memory compartment door. 7. Slide and lock the memory expansion module in place. Installing the Memory Expansion Module...
  • Page 26 2-15 CAUTION: When installing memory expansion modules, apply gentle, even pressure when inserting the memory module. Excessive pressure can damage the memory module. IMPORTANT: Make sure the memory module is properly inserted and snapped into place. If the module is not properly inserted, you may see memory error messages, or the computer may not recognize the memory module.

  • Page 27: Introduction

    Extending battery operating time Unplugging from AC power Battery Overview Below is information on the features of the battery for your Prosignia 150 Notebook, as well as instructions for storing and disposing of the battery. Battery Power To determine the amount of remaining battery power, double-click the Battery icon located on the Windows Taskbar.

  • Page 28: Battery Operating Time

    The battery operating time depends on your Power Management settings. The system components, options, and applications you use also affect operating time. IMPORTANT: For safety reasons, when operating under AC power, Compaq recommends that you keep a battery installed. Storing the Battery NiMH Battery –...

  • Page 29: Calibrating The Battery

    Calibrating the Battery IMPORTANT: Fully drain and recharge the battery at least every 60 days. IMPORTANT: You can check the battery gauge (battery meter) by double-clicking the Battery icon located on the Windows Taskbar. All batteries lose their charge when not being used for a long period of time. You may notice your battery gauge does not correctly display the battery charge level when you first receive your computer or if you have not used your computer for a long period.

  • Page 30: Maximizing Battery Operating Time

    Over time, all batteries will reduce their maximum capacity and at some point, you will have to replace your battery. To purchase a new battery, contact your Compaq-authorized dealer, reseller, or service provider. Maximizing Battery Operating Time Most power is used by the display, the processor, the CD/DVD drive, and the hard drive components.

  • Page 31: Correcting A Low-Battery Condition

    To change your screen saver settings, click Start, point to Settings, then click Control Panel. Double-click Display, then click the Screen Saver tab. Choose from a variety of screen savers for your computer. For additional information about screen savers, look in your Microsoft Windows guide and Microsoft online Help.

  • Page 32: Replacing The Battery

    Hibernation. Replacing the Battery Complete the following steps to replace your battery: IMPORTANT: If you bought a Compaq Prosignia 150 Notebook, you must only install a Prosignia 150 Notebook battery. 1. Save your files. 2. If the AC adapter is not connected, turn off your computer.

  • Page 33: Spare Or Extra Batteries

    Spare or Extra Batteries To purchase extra batteries for your Compaq Prosignia Notebook, contact an authorized dealer or the Compaq website at: www.compaq.com/smb/notebooks/prosignia User's Guide...

  • Page 34: Using Your Prosignia 150 Notebook Introduction

    Chapter 4 Using Your Prosignia 150 Notebook Introduction Your Compaq Prosignia 150 Notebook has features that make using the Internet and your favorite programs easier. Customizing your Prosignia 150 Notebook is simpler than ever! You will learn about the following:...

  • Page 35: Setting The Tapping And Double-Tapping Feature

    Using Your Prosignia Notebook Zoom In/Out and pan on documents Ability to move the pointer long distances Ability to fine tune the pointer movement To access the easy-to-use interface and set preferences, right click on the Mouse Pad icon located in the system tray on the desktop, or click Start, point to Settings, click Control Panel, then click Mouse to set preferences.

  • Page 36: Setting The Edge Motion Feature

    Setting the Edge Motion Feature The edge motion feature allows you to continue to scroll once your finger reaches the edge of the TouchPad. When this feature is turned on, the window continues to scroll until you lift your finger. Complete the following steps to turn on the edge motion feature: 1.

  • Page 37: Using The Function Keys

    Using Your Prosignia Notebook Using the Function Keys Use the function keys on your keyboard to perform repeated tasks quickly. The function keys are located on the top row of your keyboard. The Fn key activates a function key. It is located in the lower-left area of your keyboard. Function Keys and Fn Key (may vary by series) The following keys have already been assigned.

  • Page 38: User Programmable Keys

    2. Click Configure Buttons. 3. Click Choose a New Program. 4. Select either a Compaq-recommended program or your most often used program. 5. Point to or browse to the program you wish to open with the Easy Access button.

  • Page 39: Understanding The Display

    Using Your Prosignia Notebook Understanding the Display On select models, contrast and brightness can be changed using function keys. To adjust the brightness, press the key combination Fn+F7 to darken the display and Fn+F8 to brighten the display. Using the Numeric Keypad To use the embedded numeric keypad (blue-colored keys), press SHIFT+NumLk.

  • Page 40: Understanding Your Computer Specifications

    Understanding Your Computer Specifications The following sections describe how to determine the specifications of your Prosignia 150 Notebook. Drive Letters Your diskette drive, hard drive, and CD/DVD drive are named using letters of the alphabet. In addition, each drive has a picture, or icon. To determine your drive letters, complete the following steps: 1.

  • Page 41: Using Cd/Dvd

    Chapter 5 Using CD/DVD CD/DVD Drive Operation To insert a disc into the CD/DVD drive, press the CD/DVD Eject button. After the tray pops open, gently pull the tray out until it is fully extended. Remove a disc from its protective case, holding the disc by its center hole and outer edge to avoid touching the bottom surface.

  • Page 42: Manually Ejecting A Disc

    3. After the CD/DVD tray pops open, gently pull it out from the drive until it is fully extended, then remove the disc. 4. If the tray does not open, contact your local Compaq authorized dealer, reseller, or service provider.

  • Page 43: Playing An Audio Cd

    Playing an Audio CD To play an audio CD using the Windows CD player, insert the CD into the CD drive. After a few seconds, the CD automatically begins playing. If a CD is already in the CD drive and you want to play it, complete the following steps: 1.

  • Page 44: Using The Function Keys To Play A Cd Or Dvd

    Using CD/DVD Using the Function Keys to Play a CD or DVD You can use the following function key combinations to play a CD or a DVD: Keys Descriptions Fn+F9 Play or pause a CD/DVD Fn+F10 Stop playing a CD/DVD Fn+F11 Play a previous track Fn+F12...

  • Page 45: What Is Dvd? (Available On Select Models)

    DVDs are "Regionalized" DVDs contain a region code. This code corresponds to codes the DVD manufacturers assign to different parts of the world. Your Compaq Prosignia computer's region code is set at the factory. The computer's region code must match the region code of the disc you are using for the DVD to play.

  • Page 46: Playing A Dvd

    4. Follow the instructions in the window. Modes and File Types The Compaq DVD player has two play settings, or modes: DVD mode and File mode. In DVD mode, it plays standard DVDs. In File mode, the Compaq DVD player plays any of the following types of files: .MPG, .DAT, .MPV, .M2P, .MP2, .M1V, .AC3, and .VOB.
  • Page 47 Button Title Description Open Displays a list of files for playback. Opens the DVD-ROM drive to load or Eject remove discs. Displays the DVD Options menu for Properties selecting Video Display and Parental Controls. Moves to the previous track and Previous resumes playback.
  • Page 48 Using CD/DVD Button Title Description Changes the audio track that is currently playing to another audio track located on the DVD. Most commonly used with multilanguage Change Audio content to change the spoken/heard language. This feature is available only when the content allows changes to the audio track.

  • Page 49: Dvd Content Characteristics

    Play, Pause, Next Track, and Previous Track buttons. Feature Buttons The DVD you insert determines the features of your Compaq DVD Player that are available. Buttons for features that are not available for a particular DVD appear grayed out and do not respond when pressed.
  • Page 50 To return to a smaller window, double-click the picture. To view the Compaq DVD Player panel while the DVD Content Picture window is set to full-screen, right-click the picture. To “hide” the Compaq DVD Player panel, click anywhere outside of the DVD panel.

  • Page 51: Using Sleep And Power Management

    Chapter 6 Using Sleep and Power Management Your Compaq Prosignia 150 Notebook computer is equipped with Advanced Configuration and Power Interface (ACPI)power management. This management system allows you to conserve battery power and customize the power saving settings to suit your individual needs. Your Compaq Prosignia 150 Notebook comes to you with preset, power-saving settings.
  • Page 52 Using Sleep and Power Management The following table shows the conditions and indicators for getting in and out of the various power modes: Sleep, Hibernation, and Off. Mode To Start To End Indicators Sleep Manual - Fn+F4 key Press any key or Flashing Power combination move external...

  • Page 53: The Importance Of Hibernation Mode

    The setting for the hard drive must be less than or equal to the setting for your computer. To adjust the power management settings, complete the following steps: IMPORTANT: If you are connected to a network, Compaq recommends you set System Standby to Never. 1. Click Start.

  • Page 54: Putting Your Computer Into Sleep Mode

    Using Sleep and Power Management 5. Click the Power Management Properties tab. 6. Using the System Standby drop-down menu, select the length of time you want your computer to wait before initiating standby. 7. Select the Turn off Monitor drop-down list to set the time allowed before the monitor turns off.

  • Page 55: Resuming From Sleep Or Hibernation Mode

    Resuming from Sleep or Hibernation Mode To begin using your computer from Sleep mode: From Sleep – Press any key or move the external mouse. From Hibernation – Press the Power button. Turning Off Sleep Mode Option To turn off Sleep mode, complete the following steps: 1.

  • Page 56: Restarting After A Lockup

    Using Sleep and Power Management Restarting after a Lockup To recover from a locked application, complete the following steps: 1. Press Ctrl+Alt+Delete. The Close Program window displays. 2. Select the application that is not responding 3. Click the End Task button. 4.

  • Page 57: Turning Off Your Computer Properly

    Turning Off Your Computer Properly To turn off your computer properly, complete the following steps: 1. Save any work you want to keep by clicking the File menu, then click Save. If the Save As window is displayed, type in a file name and specify where you want to save the file, then click the Save button.

  • Page 58: Using Pc Cards

    1989. It represents more than 500 companies in the computer industry. As a member of PCMCIA's Board of Directors and Executive Committee, Compaq is a driving force in the industry. PC Card Types PC Card types vary as follows: Type I Cards are usually memory cards and are the thinnest at 3.3 mm.

  • Page 59: Inserting A Pc Card

    Using PC Cards Inserting a PC Card To insert a PC card into your computer, complete the following steps: 1. Guide the PC card, label side up, into the PC card slot. 2. Gently push the card into the slot. If your computer is turned on, your computer automatically configures the PC card and beeps when the card is ready to use.

  • Page 60: Removing A Pc Card

    Removing a PC Card Before you remove a PC card from your computer, click the PC Card icon on the Windows Taskbar to stop card activity. A popup window prompts you to remove the card. Then, complete the following steps to remove the PC card: 1.

  • Page 61: Compaq-Compatible Pc Cards

    PCMCIA. Using Network Cards Your Prosignia 150 Notebook can support many types of Ethernet cards. This support allows you to connect to other computers, printers, modems, and the Internet.

  • Page 62: Configuring Pc Cards In Windows

    IMPORTANT: An enabler can disable the PC Card functionality of your computer. As a precaution, copy your important files to a diskette before installing an enabler. IMPORTANT: All Compaq computers with PC Card slots already have this PC Card software loaded. Do not install vendor-provided Card and Socket Services.

  • Page 63: Your Modem

    Chapter 8 Your Modem Your Prosignia computer is equipped with a 56K V.90 modem. Your modem is capable of operating using the following protocols: 56K International Telecommunications Union (ITU) V.90 K56flex IMPORTANT: Before connecting to the Internet, you must establish an account with an Internet Service Provider (ISP).

  • Page 64: 56K Itu V.90 Standard

    If you primarily connect to an ISP, you will enjoy the benefit of quicker speeds. V.90 Information For the latest information on the V.90 standard, visit the Compaq website at: http://www.compaq.com/products/networking/modems/index.html...

  • Page 65: Service And Support

    Chapter 9 Service and Support Your Compaq computer has many tools to make computing easier. If you have a computer problem, review the Troubleshooting section for suggestions on how to fix the problem. Next, review the tools in this section to find answers.

  • Page 66: Carbon Copy 5.0

    Hardware Installation and Startup services to ensure ease of setup and full functionality, right out of the box. To order, contact your nearest Compaq Authorized Reseller or call 1-800-888-5569. Carbon Copy 5.0 This program makes it possible, using your modem, to get help troubleshooting a computer problem.

  • Page 67: Using Compaq Diagnostics

    Using Compaq Diagnostics Compaq Diagnostics provides an easy way to perform system checks and diagnose problems. To run Compaq Diagnostics, complete the following steps: 1. From the Windows desktop, click the Start button. 2. Click Settings, then click Control Panel.
  • Page 68 9. Click Print or Save. This saves the error information in case you need to contact your Compaq authorized dealer, reseller, or service provider for assistance. The Log tab lists all the tests and also gives information about the number of times each test was run, the time taken for the test, and the number of errors detected.

  • Page 69: Quickrestore

    System Restore System Restore returns your computer to its original preinstalled software state. It will restore the operating system, device drivers, and all Compaq software. A System Restore will also prompt you to install the additional business softwarte applications that came with your system. It reformats your hard drive and removes all data from your computer.

  • Page 70: Selective Restore

    Selective Restore Selective Restore allows you to select the Compaq drivers or applications you want to reinstall without reformatting your hard drive. To perform a Selective Restore on your computer, complete the following steps: 1.

  • Page 71: Solving Common Computer Problems

    Compaq authorized service provider or the Customer Support Center. NOTE: You might also consider using Carbon Copy, a support tool that allows a Compaq technical support engineer remote access to your computer, to help diagnose and fix specific software-related problems. Users Guide...

  • Page 72: Solving Audio Problems

    Solving Audio Problems Problem Possible Cause Solution Computer does not beep after the Computer beeps have been turned Use the Fn+F5 hotkeys to turn up your Power-On Self-Test (POST) down. computer volume. Internal speaker produces no sound The volume controls on your computer Adjust the volume of the stereo may be set too low.
  • Page 73 Solving Audio Problems Problem Possible Cause Solution No sound is coming from the a Audio settings are not set correctly. Check the game program’s audio program that should have sound settings. Volume on your computer is turned Adjust the speaker volume control on down.

  • Page 74: Solving Battery Problems

    Solving Common Computer Problems Solving Battery Problems Problem Possible Cause Solution Computer is beeping and battery Your computer has entered a low- Save your information, exit all charge light is blinking battery condition. applications, and turn off your computer. If available, immediately connect your computer to an external power source.
  • Page 75 Solving Battery Problems Problem Possible Cause Solution Battery pack will not charge Battery pack was exposed to Allow time for the battery pack to temperature extremes. return to room temperature. Battery pack has exceeded its useful Replace the battery pack. life.

  • Page 76: Solving Cd-Rom Drive/Compact Disc Problems

    Solving Common Computer Problems Solving CD-ROM Drive/Compact Disc Problems Problem Possible Cause Solution CD-ROM drive cannot read a CD The CD is not properly seated in the Eject the CD, reseat it, and close the drive. tray. The CD has been loaded upside down. Eject the CD, turn it over, then reload.

  • Page 77: Solving Diskette Drive Problems

    Solving Diskette Drive Problems Problem Possible Cause Solution Diskette drive light stays on Diskette is damaged. If you are running Windows 98, run ScanDisk on the diskette drive to determine the cause of damage. If you are running Windows NT, go to the system prompt and type a: chkdsk.
  • Page 78 Solving Common Computer Problems Solving Diskette Drive Problems Problem Possible Cause Solution Diskette drive cannot write to a Your computer is writing to the wrong Check your application to see which diskette drive. drive it is trying to access, then change the drive letter and/or path if necessary.

  • Page 79: Solving Hard Drive Problems

    Reformatting the hard drive erases all of your files permanently; be sure to make backup diskettes of your information before reformatting the drive. Compaq also recommends that you have a backup of your preinstalled software before reformatting the hard drive.

  • Page 80: Solving Hardware Installation Problems

    Solving Common Computer Problems Solving Hardware Installation Problems Problem Possible Cause Solution New hardware devices are not Your computer did not automatically Check the documentation that came working properly configure the new device. with the device to see if any device drivers need to be installed and if necessary, install the correct device drivers.

  • Page 81: Solving Keyboard Problems

    Solving Keyboard Problems Problem Possible Cause Solution Embedded numeric keypad on the Num Lock function is off. Press Fn+Num Lk to enable the computer keyboard is disabled embedded numeric keypad. Screen is on and keyboard is locked You initiated QuickLock. Enter your Power-On password to exit QuickLock.

  • Page 82: Solving Modem Problems

    Solving Common Computer Problems Solving Modem Problems Problem Possible Cause Solution Modem loses connection The connection from the phone line to Disconnect, then reconnect the phone the modem is loose. cable. Reestablish connection. Call Waiting has not been disabled. To disable Call Waiting: 1.
  • Page 83 Solving Modem Problems Problem Possible Cause Solution No dial tone Phone service is not connected to the Verify service from your local telephone wall jack. telephone company by completing the following steps: 1. Unplug the modem cable from the telephone wall jack. 2.
  • Page 84 Solving Common Computer Problems Solving Modem Problems Problem Possible Cause Solution No dial tone The modem is not responding to Verify the modem and your computer commands from your computer are connected: keyboard. 1. Click Start, click Programs, click Accessories, then click HyperTerminal.
  • Page 85 Service Providers (ISPs) that support these protocols may be found on the Compaq website at www.compaq.com. This site also contains information about updates that may be available for the 56K code in your modem. The phone line used does not support The 56K protocol requires that the 56K implementation.

  • Page 86: Solving Pc Card Problems

    PC Card or contact the vendor for more information on installing the correct device drivers. Card design or card driver may not be Call Compaq Customer Support for a compatible with the PCMCIA software. current list of Compaq-qualified PC Cards.
  • Page 87 Remove the device that has the conflicting resource, then reinsert the PC Card. Call the PC Card vendor or Compaq Customer Support for assistance. PC Card device drivers for the card are Network cards, audio cards, and other not installed.
  • Page 88 Possible Cause Solution Fax/Modem PC Card does not work Card design or card driver may not be Call Compaq Customer Support for a compatible with the PCMCIA software. current list of Compaq-qualified PC Cards. Network PC Card does not work...

  • Page 89: Solving Power Problems

    Solving Power Problems Problem Possible Cause Solution Computer turned off while it was left Your computer initiated Hibernation Connect your computer to an external unattended and power/suspend light is due to a low-battery condition. power source. Charge the battery pack. Replace the depleted battery pack with a fully charged battery pack.

  • Page 90: Solving Printer Problems

    Solving Common Computer Problems Solving Printer Problems Problem Possible Cause Solution Printer will not turn on The cables may not be connected Ensure that the cables are properly properly or the printer is unplugged. connected and that the power plug is connected to an electrical outlet.

  • Page 91: Solving Screen Problems

    Solving Screen Problems Problem Possible Cause Solution Characters on computer display are The brightness and/or contrast Press appropriate function key to controls are not properly set. adjust brightness. Screen is blank and the A screen blanking utility is initiated. Press any key and/or enter your power/suspend light is on Power-On password to return your information to the screen.
  • Page 92 Solving Common Computer Problems Solving Screen Problems Problem Possible Cause Solution Screen is blank and external monitor External monitor was turned on before Press the appropriate function key on displays information your computer was turned on. your computer keyboard to switch from the external monitor to your computer display.

  • Page 93: Solving Software Application Problems

    Check the documentation that came application. with the software for memory requirements and install additional memory, if needed. Call Compaq Customer Support for help with memory optimization. Cannot run DOS application from The application has not been added to Using Windows Notepad, add the...

  • Page 94: Solving Pointing Device Problems

    Solving Common Computer Problems Solving Pointing Device Problems Problem Possible Cause Solution External pointing device is not working The external pointing device was Press the Suspend button to initiate connected to your computer while Suspend mode. Press the Suspend your computer was on. button again to exit Suspend mode.

  • Page 95: Solving Infrared Problems (Available On Select Models Only)

    Solving Infrared Problems (Available on Select Models Only) Problem Possible Cause Solution Cannot communicate with another The required software is not running Install the required software on the computer on both computers. second computer, start the second device and start the program on both computers.
  • Page 96 Solving Common Computer Problems Solving Infrared Problems (Available on Select Models Only) Problem Possible Cause Solution Cannot transmit data There is interference from other Keep remote control devices such as wireless devices. wireless headphones and other audio devices away from the infrared connections.

  • Page 97: Solving Usb Problems

    Solving USB Problems Problem Possible Cause Solution External device connected to a USB The operating system limits external Reduce the number of connected connector does not work devices connected by USB to two tiers, external USB devices to no more than which can include no more than two two hubs on the first tier and no more hubs on the first tier and no more than...
  • Page 98 11-1 Chapter 11 This guide discusses modem and computer regulations. Compaq Computer Corporation follows these guidelines when building computers. Modem regulations address connecting modems to telephone networks. Check the product label on your computer for the modem name and/or series number.

  • Page 99: Government Approvals

    Compaq Series NC3005 For regulatory identification purposes, your modem is assigned a Compaq Series number. The Compaq Series number for this product is given in the Telecom Network Approvals section. This series number should not be confused with the marketing name or number for your modem. The modem series number can be found on the product label, along with the approval marks and numbers where the modem is approved for use.
  • Page 100 For products and countries not listed here, you may view the approvals directly on the device. Additional country approvals may be found on the Compaq web site. To view these approvals, visit http://www.compaq.com and perform a site search for the words, “telecom network approvals.”...
  • Page 101 REN for your calling area. The REN for the FB M1-5614PM3 modem is 0.8. The REN for the Compaq Series NC3002 and NC3005 modems does not exceed 1.0. An FCC Compliant 6-position modular plug is provided with this equipment.
  • Page 102 11-5 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone facsimile machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page, or on the first page of the transmission, the date and time it is sent and an identification of the business, or entity, or individual sending the message and the telephone number of the sending machine or such business, or entity, or individual.
  • Page 103 This section addresses the SupraExpress 56i Pro modem. For regulatory identification purposes, your modem is assigned a Compaq Series number. The Compaq Series number for this product is given in the Telecom Network Approvals section. This series number should not be confused with the marketing name or number for your modem.
  • Page 104 For products and countries not listed here, you may view the approvals directly on the device. Additional country approvals may be found on the Compaq web site. To view these approvals, visit http://www.compaq.com and perform a site search for the words, “telecom network approvals.”...
  • Page 105 11-8 Government Approvals The following information characterizes the requirements of the host system in order to maintain the reliable use of the SupraExpress 56i Pro modem: The SupraExpress 56i Pro modem requires a power supply voltage of 5 VDC ±5%, 12VDC ±5%, or -12VDC ±5%. The host computer must provide a maximum of 950 mW (U.K.) from the +5 VDC power supply;...
  • Page 106 11-9 A clearance distance is the measurement of the shortest path (in air) between two points; whereas a creepage distance is the distance measured along the surface between two points. For a host or other expansion card fitted in the host, using or generating voltages greater than 300V (rms or dc), advice from a competent telecommunications safety engineer must be obtained before installation of the relevant equipment.
  • Page 107 Fault Repair Service. g. The SupraExpress 56i Pro modem specified in this guide is for the Compaq Prosignia Personal Computers. h. This apparatus has been approved for the following facilities: Connection to direct exchange lines providing DTMF signaling...
  • Page 108 If the above mentioned difficulties are experienced, please contact your product supplier or your Authorized Compaq Reseller in the United Kingdom. This device is intended for auto-answering of incoming calls. Under normal...
  • Page 109 11-12 Government Approvals Sofern Sie das SupraExpress 56i Pro global modem an einer Nebenstellenanlage benutzen wollen, erkundigen Sie sich bitte bei Ihrem Fachhändler nach der Möglichkeit, die Amtsholung einzustellen. Wahlsperre Ein Modem darf, beispielsweise im "unbeaufsichtigten Betrieb", nicht pausenlos dieselbe Rufnummer anwählen (Wahlsperre). Nach zwölf erfolglosen Wählversuchen innerhalb einer Stunde gibt das Modem die Meldung "BLACK-LISTED"...
  • Page 110 Einstecken des Gerätes nicht von der Leitung getrennt. Der Stecker kann nur in N-kodierte Anschlußdosen gesteckt werden. Compaq-modemet SupraExpress 56i Pro global modem understøtter ikke impulssignalering. Både opkaldskode P (impulssignalering) og T (tonesignalering) tvinger modemet til at anvende tonesignalering.
  • Page 111 11-14 Government Approvals Handenvrij bellen is toegestaan bij gebruik van een apparte (goedgekeurtde) telefoon set. Modemet till SupraExpress 56i Pro global modem stödjer inte pulssignalering. Både uppringningskod P (pulssignalering) och T (tonsignalering) är jämförbara och vill tvinga modemet att använda tonsignalering. Modems connected to the Australian telecommunications network must be marked in accordance with the Labelling Notice.
  • Page 112 11-15 Applications software shall be configured so that no more than 3 attempts are made to establish a connection to a given number (Note: if the modem can detect service tones, up to 10 attempts can be made). If the call sequence is unsuccessful, there shall be a delay of at least 30 minutes before attempting to call the number again.
  • Page 113 1456VQL1N For regulatory identification purposes, your modem is assigned a Compaq Series number. The Compaq Series number for this product is given in the Telecom Network Approvals section. This series number should not be confused with the marketing name or number for your modem. The modem series number can be found on the product label, along with the approval marks and numbers where the modem is approved for use.
  • Page 114 For products and countries not listed here, you may view the approvals directly on the device. Additional country approvals may be found on the Compaq web site. To view these approvals, visit http://www.compaq.com and perform a site search for the words, “telecom network approvals.”...
  • Page 115 11-18 Government Approvals This equipment complies with Part 68 of the FCC rules. Located on the bottom of the computer is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. Upon request, you must provide this information to your telephone company.
  • Page 116 This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. For the Compaq Customer Support Center and your nearest Compaq Authorized reseller in North America, call 1-800-345-1518 or write: Compaq Customer Support Center P.O.
  • Page 117 Compaq Canada, Inc. 45 Vogell Road Richmond Hill, Ontario LA5B 3P6 The Series NC1001 modem is intended for use in the Compaq Prosignia computers. For the purposes of BABT approval, the modem is classified as a host-independent product. The following information characterizes the requirements of the host system in...
  • Page 118 11-21 The modem requires a power supply voltage of 5 VDC ±5%, 12VDC ±5%, or -12VDC ±5%. The host computer must provide a maximum of 950 mW (U.K.) from the +5 VDC power supply; a maximum of 50mW from the -12VDC power supply and the +12VDC power supply.
  • Page 119 11-22 Government Approvals A clearance distance is the measurement of the shortest path (in air) between two points; whereas a creepage distance is the distance measured along the surface between two points. For a host or other expansion card fitted in the host, using or generating voltages greater than 300V (rms or dc), advice from a competent telecommunications safety engineer must be obtained before installation of the relevant equipment.
  • Page 120 This is not a fault, and we advise you not to call the Fault Repair Service. g. The Series NC1001 modem specified in this guide is for the Compaq Prosignia Personal Computers. h. This apparatus has been approved for the following facilities: Telephone answering machine (if applicable)
  • Page 121 If the above mentioned difficulties are experienced, please contact your product supplier or your Authorized Compaq Reseller in the United Kingdom. This device is intended for auto-answering of incoming calls. Under normal...
  • Page 122 11-25 Dieses Gerät ist mit einem 2-adrigen Anschlußkabel mit TAE-Stecker ohne Kodierung N oder F ausgestattet. Es ist zum Betrieb als einzige Endeinrichtung am Netzanschluß vorgesehen. Der Stecker kann in F-kodierte und N-kodierte Anschlußdosen gesteckt werden. Das Gerät hat keine weiterführenden Sprechadern. Weitere Endeinrichtungen, die sich an dem Telefonanschluß...
  • Page 123 11-26 Government Approvals Modems connected to the Australian telecommunications network must be marked in accordance with the Labelling Notice. This modem has been specifically configured to ensure compliance with the ACA Standards. Do not adjust your modem or software outside the values indicated below. To do so would result in the modem being operated in a non-compliant manner.
  • Page 124 11-27 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.
  • Page 125 11-28 Government Approvals Telecommunications Terminal Equipment with the CE marking comply with Telecommunication Terminal Equipment and Satellite Earth Station Equipment (TTE & SES) Directive (98/13/EC), the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the European Community. Compliance with these directives implies conformity to the following European Norms or Regulations (in brackets are the equivalent international standards and regulations):...
  • Page 126 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user's authority to operate the equipment. Connections to this device must be made with shielded cables with metallic...
  • Page 127 2. This device must accept any interference received, including interference that may cause undesired operation. For questions regarding your product, call 1-800- 652-6672 (1-800-OK COMPAQ) or contact: Compaq Computer Corporation P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000...
  • Page 128 11-31 Products with the CE Marking comply with both the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the Commission of the European Community. Compliance with these directives implies conformity to the following European Norms (in parentheses are the equivalent international standards): Electromagnetic EN55022 (CISPR 22) –...

  • Page 129: Safety

    Dispose of or recycle them by using the public collection system in accordance with local regulations or return them to Compaq, an authorized Compaq Partner, or the point-of-sale. In North America, dispose of nickel metal hydride or lithium-ion batteries by taking advantage of the Compaq battery recycling program.

  • Page 130: Power Cords

    All Compaq systems equipped with CD drives comply with appropriate safety standards including IEC 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product.
  • Page 131 Polarization Circular Numerical Aperture 0.45 +/- 0.04 Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
  • Page 132 These products are not intended for continuous use in an office environment. The Compaq Agency Series 2940, CM2000, CM2010, and CM2030 family of notebook computers bearing the “GS” approval mark meet the requirements of...
  • Page 133 Other labels containing safety or regulatory information about your specific computer are located on the inside and outside of your computer. The following illustrations show typical Regulatory Compliance Markings labels that apply to your Compaq personal computer. Typical Agency Label Manufacturing Site...
  • Page 134 11-37 Typical Agency Label Manufacturing Site Patent Information Power Supply Caution Grounding Information Voltage Ratings Agency Approvals Modem Regulation Statement User's Guide...
  • Page 135 Logo are compliant with the U.S. Environmental Protection Agency’s (EPAs) Energy Star Computers Program 2.0. The EPA Energy Star Logo does not imply endorsement by the EPA. As an Energy Star Partner, Compaq Computer Corporation has determined that products marked with the Energy Star Logo meet the Energy Star guidelines for energy efficiency.
  • Page 136 11-39 The power management feature is not compatible with all non-Compaq bus-mastering ISA devices. Using the power management feature with some non-Compaq bus-mastering ISA devices may cause errors when the system is placed in the low power state. User's Guide...
  • Page 137 3-1 video modes 5-9 Li-Ion 3-2 What is DVD 5-5 NiMH 3-2 compact disc See CD/DVDs operating time 3-2, 3-4 Compaq business support center 9-1 power 3-1 Compaq diagnostics recycling 3-2 using Compaq diagnostics 9-3 removing 2-3 Compaq Diagnostics...
  • Page 138 4-6 jacks AC adapter 2-9 headphone 2-6 PC cards microphone 2-6 CardBus 7-1 modem 2-9 Compaq compatible 7-4 Compaq Netelligent 7-4 configuring 7-5 device driver 7-5 keyboard 2-6 eject lever 2-7 numeric keypad 4-6 enablers 7-5 extended 7-1...
  • Page 139 Index-3 Type III 7-1 support 9-1 vendor software 7-5 technical 1-3 PC MCIA cards See PC cards port replicator 2-11 ports external monitor 2-9 taskbar 1-2 keyboard/mouse 2-9 testing equipment parallel/printer 2-9 complete 9-3 port replicator 2-9 custom 9-3 serial 2-9 quick 9-3 speaker 2-10 text box 1-2...
  • Page 140 Index-4 adjusting 4-6 volume down 2-6 volume up 2-6 warranty extensions 9-2 Windows 98 Getting Started guide 1-4, 1-5...

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