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HPE ProLiant XL230a Gen9 Server Maintenance and Service Guide Abstract This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
Heatsink ................................. 42 Processor ................................44 System board ................................. 47 Re-entering the server serial number and product ID ................. 49 HP Trusted Platform Module ..........................50 Troubleshooting ............................51 Troubleshooting resources ............................. 51 Diagnostic tools ............................52 Product QuickSpecs ............................... 52 HPE iLO .................................
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USB support ................................56 External USB functionality ........................... 56 Automatic Server Recovery ............................ 56 Component identification ........................58 Front panel components ............................58 Front panel LEDs and buttons ..........................59 Front panel LED power fault codes ......................59 System board components ............................. 60 DIMM slot locations .............................
Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
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• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
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NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
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Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen.
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deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución.
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Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt. Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise.
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Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças.
Illustrated parts catalog Server system components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Spare part Customer number self repair (on page 5) Processor air baffle 779140-001 Mandatory...
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Spare part Customer Item Description number self repair (on page 5) PCI riser board assembly with PCIe riser board 784717-001 Optional System battery* 234556-001 Mandatory DIMMs — — a) 8-GB, single-rank, PC4-2133R 774170-001 Mandatory b) 8-GB, dual-rank, PC4-2133R* 774171-001 Mandatory c) 16-GB, dual-rank, PC4-2133P* 812221-001 Mandatory...
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Spare part Customer Item Description number self repair (on page 5) m) 600-GB SAS HDD, 6G, 10,000 rpm* 653957-001 Mandatory n) 500-GB SAS HDD, 6G, 7,200 rpm* 752671-001 Mandatory o) 500-GB SAS HDD, 6G, 7,200 rpm* 653953-001 Mandatory p) 500-GB SATA HDD, 7,200 rpm* 656107-001 Mandatory q) 450-GB SAS HDD, 6G, 10,000 rpm*...
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Spare part Customer Item Description number self repair (on page 5) tt) 200-GB SAS SSD, 12G, HE* 741230-001 Mandatory uu) 200-GB SAS SSD, 12G, HE* 802905-001 Mandatory vv) 120-GB SAS SSD, 6G, RI* 838443-001 Mandatory ww) 100-GB 2.5 SATA SC MLC* 692164-001 Mandatory PCIe expansion board options...
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**All processors in this HPE ProLiant server must have the same cache size, speed, number of cores, and rated maximum power consumption. Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you will be charged for the travel and labor costs of this service. Optional—Parts for which customer self repair is optional.
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serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de geïllustreerde onderdelencatalogus. Obrigatório—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Opcional—Peças cujo reparo feito pelo cliente é...
I/O module components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer). Item Description Spare part Customer number self repair (on page 5) HPE Apollo 6000 2 Slot FlexibleLOM Riser and I/O module 774720-001 Optional Dual FlexibleLOM I/O module adapter options...
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Item Description Spare part Customer number self repair (on page 5) d) HPE InfiniBand EDR/Ethernet 100GB 2-port 840QSFP28 828108-001 Mandatory Adapter I/O module blank* 774727-001 Mandatory *Not shown Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
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Verplicht—Onderdelen die de klant zelf moet vervangen. Als u Hewlett Packard Enterprise vraagt deze onderdelen te vervangen, worden er reis- en arbeidskosten voor deze service in rekening gebracht. Optioneel—Onderdelen die de klant zelf kan vervangen. Deze onderdelen zijn ook ontworpen om door de klant zelf te worden vervangen.
Removal and replacement procedures Required tools You need the following items for some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver • HPE Insight Diagnostics (on page 55) Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system. To power down the server, use one of the following methods: • Press and release the Power On/Standby button. This method initiates a controlled shutdown of applications and the OS before the server enters standby mode.
Place the server on a flat, level work surface. Install the service tray CAUTION: To prevent improper cooling and thermal damage, operate servers only when the open side of the server is enclosed by either another server, a divider, or the chassis wall. CAUTION: To prevent improper cooling and thermal damage, do not operate the chassis unless all bays are populated with a component or a blank.
Remove the I/O module. Install the server CAUTION: To prevent improper cooling and thermal damage, operate servers only when the open side of the server is enclosed by either another server, a divider, or the chassis wall. When installing servers in the chassis, observe the following guidelines to ensure proper air flow: •...
Install the server. When seated properly, the server will be flush with the front of the chassis and the release lever will close completely without resistance. Press the Power On/Standby button. The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.
PCIe/FlexibleLOM I/O module To remove the component: Power down the server associated with the I/O module ("Power down the server" on page 26). Remove the server associated with the I/O module ("Remove the server" on page 27). Remove the PCIe/FlexibleLOM I/O module. To replace the component, reverse the removal procedure.
Remove the PCIe/FlexLOM I/O module expansion board. To replace the component, reverse the removal procedure. PCIe/FlexibleLOM I/O module FlexibleLOM options To remove the component: Power down the server associated with the I/O module ("Power down the server" on page 26). Remove the server associated with the I/O module ("Remove the server"...
Remove the FlexibleLOM adapter from the FlexibleLOM slot on the PCIe/FlexibleLOM riser. To replace the component, reverse the removal procedure. Dual FlexibleLOM riser options To remove the component: Power down the server associated with the I/O module ("Power down the server"...
Processor air baffle To remove the component: Power down the server (on page 26). Disconnect all peripheral cables from the server. Remove the server (on page 27). Place the server on a flat, level work surface. Remove the processor air baffle. To replace the component, reverse the removal procedure.
Remove the DIMM. To replace the component, reverse the removal procedure. PCIe riser board assembly To remove the component: To replace the component, reverse the removal procedure.Power down the server (on page 26). Disconnect all peripheral cables from the server. Remove the server (on page 27).
PCIe expansion board options The server supports installation of options in the PCIe riser board assembly. For more information about supported options, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). Some expansion board options may ship with a plastic baffle or scoop installed on the board. Always remove this baffle before attempting to install either option on this server.
Disconnect the cable from the cache module. Remove the cache module from the controller. To replace the component, reverse the removal procedure. HPE Smart Storage Battery option To install the component: Power down the server (on page 26). Disconnect all peripheral cables from the server. Remove the server (on page 27).
IMPORTANT: The server does not power up if the PCI riser cage is not seated properly. Connect and route all drive cables. For more information, see "Drive cabling (on page 67)." Install the server into the chassis ("Install the server" on page 29). Connect all peripheral cables to the server.
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6 GB backplanes (one for each drive box) Disconnect the front panel LED board assembly cables. Remove all drives ("Removing and replacing a drive" on page 30). Removal and replacement procedures 39...
Remove the drive cage assembly. To replace the component, reverse the removal procedure. Front panel LED board assembly To remove the component: Back up all server data on the drive. Power down the server (on page 26). Disconnect all peripheral cables from the server. Remove the server (on page 27).
Remove the front panel LED board assembly. To replace the component, reverse the removal procedure. System battery If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
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Remove the heatsink. To replace the component: Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Remove the thermal interface protective cover from the heatsink. CAUTION: To avoid damage to the system board, processor socket, and screws, do not overtighten the heatsink screws.
Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly. Install the processor air baffle ("Processor air baffle" on page 34). Install the server (on page 29). Processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
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Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts.
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Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly. Install the processor air baffle ("Processor air baffle"...
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Disconnect the front panel LED board assembly cables from the system board ("Front panel LED board assembly cabling" on page 71). Remove the processor air baffle ("Processor air baffle" on page 34). Remove all DIMMs ("DIMMs" on page 34). Remove all heatsinks ("Heatsink" on page 42). Remove all processors ("Processor"...
To replace the system board: Install the system board. Connect all cables disconnected from the failed system board. Connect cables to the drive backplane, if installed ("Drive cabling" on page 67). Install all processors ("Processor" on page 44). Install all heatsinks ("Heatsink" on page 42). Install all DIMMs ("DIMMs"...
Press the Esc key to exit RBSU. Press the F10 key to confirm exiting RBSU. The server automatically reboots. HP Trusted Platform Module The TPM is not a customer-removable part. CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet.
Troubleshooting Troubleshooting resources The HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language: •...
Diagnostic tools Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). HPE iLO The iLO 4 subsystem is a standard component of ProLiant servers that simplifies initial server setup, server health monitoring, power and thermal optimization, and remote server administration.
• Rich configuration history • Health and service alerts • Easy export and upload to Service and Support The Active Health System monitors and records changes in the server hardware and system configuration. The Active Health System assists in diagnosing problems and delivering rapid resolution if server failures occur.
Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity. You can view recorded events in the IML in several ways, including the following: • From within HPE SIM •...
• After defaults have been restored Default configuration settings are sufficient for typical server operations; however, you can modify configuration settings as needed. The system prompts you for access to the System Utilities each time the system is powered up. Embedded Diagnostics option The system BIOS in all ProLiant Gen9 servers includes an Embedded Diagnostics option in the ROM.
This functionality supports operating systems that are supported by the server. For operating systems supported by the server, see the Hewlett Packard Enterprise website. (http://www.hpe.com/info/supportos) If a significant change occurs between data-gathering intervals, the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration. Survey functionality can be installed through the SPP.
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Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server. ASR increases server availability by restarting the server within a specified time after a system hang. At the same time, the SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system.
Component identification Front panel components Item Description Drive bay* Drive bay* SUV connector Drive bay* Drive bay* Server tray release lever Server tray release latch Serial label pull tab *For more information about drive bay numbering, see "Drive numbering (on page 62)." Component identification 58...
Front panel LEDs and buttons Item Description Status UID button/LED* Solid blue = Activated Flashing blue (1 Hz/cycle per sec) = Remote management or firmware upgrade in progress Off = Deactivated NIC status LED* Solid green = Link to network Flashing green (1 Hz/cycle per sec) = Network active Off = No network activity...
Item Description System maintenance switch Backplane power connector Backplane power connector* Front panel LED board cable connector *This connector is required only on the 6-GB drive backplane configuration. DIMM slot locations DIMM slots are numbered sequentially (1 through 8) for each processor. The supported AMP modes use the alpha assignments for population order, and the slot numbers designate the DIMM slot ID for spare replacement.
Position Default Function — Reserved — Reserved — Reserved To access the redundant ROM, set S1, S5, and S6 to On. When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM.
Non-hot-plug drive numbering Item Description Drive bay 1 Drive bay 2 Drive bay 3 Drive bay 4 Hot-plug drive LED definitions Item Status Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update.
Item Status Definition Do not remove Solid white Do not remove the drive. Removing the drive causes one or more of the logical drives to fail. Removing the drive does not cause a logical drive to fail. Drive status Solid green The drive is a member of one or more logical drives.
Cabling Internal server cabling This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
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• 6-GB backplanes (one two-drive backplane per drive box) with the embedded controller • 12-GB backplane with the HPE Smart Array P440 Controller Cabling 68...
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• 12-GB backplane with the HPE H240 Smart Host Bus Adapter • 6-GB backplanes with the HPE H240 Smart Host Bus Adapter Cabling 69...
Front panel LED board assembly cabling SUV cable connectors CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the release buttons on the sides of the connector. Failure to do so can result in damage to the equipment. Item Connector Description...
Specifications Environmental specifications Specification Value — Temperature range* 10°C to 35°C (50°F to 95°F) Operating -40°C to 70°C (-40°F to 158°F) Shipping Maximum wet bulb temperature 28°C (82.4°F) — Relative humidity (noncondensing)** 10% to 90% Operating 5% to 95% Nonoperating * All temperature ratings shown are for sea level.
Acronyms and abbreviations ABEND abnormal end Advanced Memory Protection Automatic Server Recovery Customer Self Repair HPE SIM HPE Systems Insight Manager Integrated Lights-Out Integrated Management Log NVRAM nonvolatile memory peripheral component interconnect PCIe Peripheral Component Interconnect Express POST Power-On Self Test serial attached SCSI Secure Digital Acronyms and abbreviations 73...
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small form factor Systems Insight Manager Service Pack for ProLiant serial, USB, video Trusted Platform Module UEFI Unified Extensible Firmware Interface unit identification universal serial bus Acronyms and abbreviations 74...
Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.
Index drive cage assembly, removal 38 drives 30, 64 drives, determining status of 64 ASR (Automatic Server Recovery) 56 drives, hot-plug 30 Automatic Server Recovery (ASR) 56 drives, removing 30 battery 37, 41 electrical 25 bay numbering, I/O module 65 electrostatic discharge 25 buttons 58 environmental requirements 72...
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iLO (Integrated Lights-Out) 52, 54 IML (Integrated Management Log) 54 QuickSpecs 52 Insight Diagnostics 55 installing the server 29 installing the server into the rack 29 Integrated Lights-Out (iLO) 52, 54 re-entering the server serial number 49, 55 Integrated Management Log (IML) 54 removal and replacement procedures 25 Intelligent Provisioning 54, 55 remove a server 27...
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Trusted Platform Module (TPM) 50 UID button 58 UID LED 58 USB (universal serial bus) 56 USB connector 71 USB support 56 utilities 52, 54 video connector 71 warnings 26 warranty 5 weight 72 Index 78...