Page 1 HPE ProLiant XL270d Gen9 Accelerator Tray Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
Page 2 © Copyright 2016, 2017 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Page 3: Table Of Contents
Contents Customer self repair................6 Illustrated parts catalog................16 Mechanical components......................16 System components........................18 Removal and replacement procedures..........27 Required tools..........................27 Safety considerations........................27 Preventing electrostatic discharge................... 27 Symbols on equipment.....................27 Server warnings and cautions..................28 Rack warnings........................29 Chassis and power shelf......................29 Preparation procedures......................
Page 4 Removing a processor..................... 72 Expansion board......................... 76 DIMMs............................78 System battery overview......................79 Removing the system battery...................79 System board..........................81 HP Trusted Platform Module.......................89 Troubleshooting..................91 Troubleshooting resources......................91 Diagnostic tools..................92 UEFI System Utilities........................92 Flexible boot control......................92 Restoring and customizing configuration settings............93 Secure Boot configuration....................93...
Page 5 Drive backplane power cabling..................112 PCI riser module power cabling..................112 GPU power cabling......................112 Fan power cabling......................115 Storage cabling......................... 115 B140i SATA cabling......................115 Smart Array P542D Controller cabling................116 H240 Smart Host Bus Adapter cabling................116 Smart Array P440 Controller cabling................117 Smart Storage Battery cabling....................
Page 6: Customer Self Repair
Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
Page 7 • Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
Page 8 un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti. In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone.
Page 9 Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort.
Page 10 Servicio de garantía exclusivo de componentes La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno. Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario (CSR).
Page 11 Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Reparo feito pelo cliente Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito.
Page 12 Customer self repair...
Page 13 Customer self repair...
Page 14 Customer self repair...
Page 15 Customer self repair...
Page 16: Illustrated Parts Catalog
Illustrated parts catalog Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website. Item Description Spare part number Customer self-repair Air baffle 867586-001 Mandatory Right side panel —...
Page 17 supplémentaires engendrés par le remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour votre produit. Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client. Afin de se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande à...
Page 18: System Components
Obrigatório—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente.
Page 19 Item Description Spare part number Customer self-repair Left PCI riser module — — a) Left 4:1 PCI riser module 867404-001 Optional b) Left 8:1 PCI riser module* 869004-001 Optional System battery 319603-001 Mandatory DIMM — — a) 8 GB, single-rank x8 PC4-2400T- 819410-001 Mandatory b) 16 GB, single-rank x4...
Page 20 Item Description Spare part number Customer self-repair d) 2.2-GHz Intel Xeon E5-2650 v4, 835604-001 Optional 12C, 105W* e) 2.2-GHz Intel Xeon E5-2698 v4, 835617-001 Optional 20C, 135W* f) 2.3-GHz, Intel Xeon E5-2697 v4, 835616-001 Optional 18C, 145W* g) 2.4-GHz Intel Xeon E5-2680 v4, 835606-001 Optional 14C, 120W*...
Page 21 Item Description Spare part number Customer self-repair 8 SFF drive backplane 867403-001 Optional 8 SFF drive cage assembly — — SFF drive blank* 670033-001 Mandatory Hot-plug drives — — a) 300-GB, SAS, SFF, 10,000-rpm, 653955-001 Mandatory b) 450-GB, SAS, SFF, 15,000-rpm, 759547-001 Mandatory 12G*...
Page 22 Item Description Spare part number Customer self-repair h) 240-GB, SFF, RI-2, 6G* 817066-001 Mandatory i) 480-GB, SFF, RI-2, 6G* 805364-001 Mandatory j) 480-GB, SFF, RI-3, 6G* 817075-001 Mandatory k) 480-GB, SFF, MU-2, 6G* 832454-001 Mandatory l) 480-GB, SFF, MU-3, 6G* 817106-001 Mandatory m) 800-GB, SFF, RI-2, 6G*...
Page 23 Item Description Spare part number Customer self-repair a) Ethernet 1-GB 2-port 3332T 616012-001 Mandatory Adapter* b) Ethernet 1-GB 2-port 361T 656241-002 Mandatory Adapter* c) Ethernet 1-GB 4-port 331T 649871-001 Mandatory Adapter* d) Ethernet 1-GB 4-port 336T 816551-001 Mandatory Adapter* e) Ethernet 10-GB, 2-port 530SFP+ 656244-001 Mandatory Adapter*...
Page 24 Item Description Spare part number Customer self-repair a) Left fan power-Y cable — — b) Right fan power-Y cable — — PCI riser module power cable (2)* 867417-001 Mandatory 36-pin SUV cable* 416003-001 Mandatory GPU accelerator power cable kit 867411-001 Mandatory a) 8 pin and 6 pin to 8 pin long* —...
Page 25 demande à un fournisseur de services agréé de procéder au remplacement de la pièce. Ces pièces sont signaléespar le mot « Non » dans le Catalogue de pièces illustré. Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di viaggio e manodopera dell'operazione.
Page 26 haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. Não—Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça.
Page 27: Removal And Replacement Procedures
Removal and replacement procedures Required tools You need the following items for some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver • Insight Diagnostics • Phillips No.2 screwdriver Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts.
Page 28: Server Warnings And Cautions
This symbol on an RJ-45 receptacle indicates a network interface connection. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.
Page 29: Rack Warnings
CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. Rack warnings WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: •...
Page 30: Powering Down The Server
• Remove the access panel. • Remove the side panel. • Remove the air baffle. • Remove the drive cage assembly. • Remove the riser cross bracket. • Remove the power riser. • Remove the GPU accelerator. • Remove the GPU accelerator blank. •...
Page 31 CAUTION: To avoid damage to the server , always support the bottom of the server when removing it from the server . Procedure 1. Back up all server data. 2. Power down the server . 3. Disconnect all peripheral cables from the server front panel. 4.
Page 32: Removing The Access Panel
6. Place the server on a sturdy, level surface. Removing the access panel Procedure 1. Back up all server data. 2. Power down the server . 3. Disconnect all peripheral cables from the server . 4. Remove the server from the chassis. 5.
Page 33: Removing The Side Panel
Removing the side panel Procedure 1. Back up all server data. 2. Power down the server . 3. Disconnect all peripheral cables from the server . 4. Remove the server from the chassis . 5. Place the server on a sturdy, level surface. NOTE: To access GPU slots 1 to 4, remove the left side panel.
Page 34: Removing The Air Baffle
Removing the air baffle Procedure 1. Back up all server data. 2. Power down the server . 3. Disconnect all peripheral cables from the server . 4. Remove the server from the chassis. 5. Place the server on a sturdy, level surface. 6.
Page 35: Removing The Drive Cage Assembly
a. Open the latches on the connectors. b. Disconnect the cable from the connectors. 9. Remove the air baffle. Removing the drive cage assembly Procedure 1. Back up all server data. 2. Power down the server . 3. Disconnect all peripheral cables from the server . 4.
Page 36: Removing The Riser Cross Bracket
a. Disconnect the Mini-SAS cables. b. Disconnect the power cable. 9. Remove the drive cage assembly: a. Loosen the captive screws. b. Slide the drive cage assembly towards the front and lift it from the server. Removing the riser cross bracket Procedure 1.
Page 37: Removing The Power Riser
3. Disconnect all peripheral cables from the server front panel. 4. Remove the server from the chassis . 5. Place the server on a sturdy, level surface. 6. Remove the access panel. 7. Remove the air baffle. 8. Remove the riser cross bracket: a.
Page 38: Removing The Gpu Accelerator
Removing the GPU accelerator NOTE: NVIDIA Tesla P4 GPU does not have any power cables. Procedure 1. Back up all server data. 2. Power down the server . 3. Disconnect all peripheral cables from the server front panel. 4. Remove the server from the chassis. 5.
Page 39: Removing The Gpu Blank
c. Disconnect the power cable from the GPU, and then remove the GPU from the server. Removing the GPU blank Procedure 1. Back up all server data. 2. Power down the server . 3. Disconnect all peripheral cables from the server front panel. 4.
Page 40: Removing The Hpe Smart Array P542D Controller Module
c. Slide out the GPU blank from the server. To replace the component, reverse the removal procedure. Removing the HPE Smart Array P542D Controller module CAUTION: Hewlett Packard Enterprise recommends performing a complete backup of all server data before performing a controller or adapter installation or removal. To remove the component: Procedure Back up all server data.
Page 41: Pci Riser Modules
c. Push down the pin. d. Slide the module out of the PCIe slot and remove it from the server. PCI riser modules To remove the component: Procedure Back up all server data. Power down the server . Disconnect all peripheral cables from the server front panel. Remove the server from the chassis.
Page 42 Remove the access panel. Remove the air baffle. IMPORTANT: Remove all GPUs, GPU blanks, and expansion boards before removing the PCI riser modules. Remove the side panel. Remove all GPUs. 10. Remove all GPU blanks. 11. Remove the drive cage assembly. 12.
Page 43 16. Remove the riser cross bracket. 17. Remove the power riser. 18. Remove the right PCI riser module: a. Loosen the captive screw. Loosen the captive screw. b. Using both hands, lift and remove the PCI riser module from the server. Using both hands, lift and remove the PCI riser module from the server.
Page 44: Power Distribution Board
To replace the component, reverse the removal procedure. Power distribution board To remove the component: Procedure Back up all server data. Power down the server . Disconnect all peripheral cables from the server front panel. Remove the server from the chassis . Place the server on a sturdy, level surface.
Page 45 15. Remove the riser cross bracket. 16. Remove the power riser. 17. Remove the PCI riser modules. 18. Remove the management riser assembly. 19. Remove the DC power cable assembly. 20. Disconnect all other cables from the power distribution board. 21.
Page 46: Gpu Accelerators
If three or more NVIDIA Tesla K80 GPUs, NVIDIA Tesla P4 GPUs, or NVIDIA Tesla P40 GPUs are installed on one side of the HPE ProLiant XL270d Gen9 Accelerator Tray, the inlet ambient temperature must be maintained at or below 30°C (86°F).
Page 47: Peer-To-Peer Mode For 4:1 Pci Riser Modules
Peer-to-peer mode for 4:1 PCI riser modules Number Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 Slot 7 Slot 8 of GPUs Blank Blank Blank Blank Blank Blank Blank Blank Blank Blank Blank Blank Peer-to-peer mode for 8:1 PCI riser modules Number Slot 1 Slot 2...
Page 48 Remove the failed GPU. Remove the GPU cover. Remove the front support bracket from the failed GPU. Retain this bracket to install it onto the new GPU. 10. Remove the cover from the new GPU. Removal and replacement procedures...
Page 49 11. If installed, remove the existing front support bracket from the new GPU. Retain this bracket to install it onto the failed GPU. 12. Install the support bracket onto the new GPU. Removal and replacement procedures...
Page 50: Replacing The Failed Nvidia Gpu Accelerator
13. Reinstall the GPU cover. 14. Install the GPU. a. Slide the GPU halfway into the server. b. Connect the power cable to the GPU. c. Install the GPU into the server and tighten the thumbscrew. 15. Install the side panel. 16.
Page 51 CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Remove the failed GPU. Remove the front support bracket from the failed GPU. Retain this bracket to install it onto the new GPU. If installed, remove the existing front support bracket from the new GPU.
Page 52: Replacing The Failed Nvidia P4 Gpu Adapter
11. Install the GPU. a. Slide the GPU halfway into the server. b. Connect the power cable to the GPU. c. Install the GPU into the server and tighten the thumbscrew. 12. Install the side panel. 13. Install the access panel. 14.
Page 53 CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Remove the GPU. Remove the failed GPU adapter. Install the new GPU adapter. 10. Install the GPU. a.
Page 54: Replacing The Gpu Accelerator Power Cables
13. Install the server into the chassis. 14. Connect all peripheral cables to the server . 15. Power up the server . Replacing the GPU accelerator power cables NOTE: This procedure is not applicable to NVIDIA Tesla P4 GPU. NVIDIA Tesla P4 GPU does not have any power cables Procedure Back up all server data.
Page 55 • 8 pin to 8 pin short GPU power cables c. To remove the short GPU power cables for slots 7 and 8, perform the procedure on the other side of the server. 10. To remove the long GPU power cables for slots 1 and 2: a.
Page 56: Management Riser Assembly
• 8 pin to 8 pin long GPU power cables d. To remove the long GPU power cables for slots 5 and 6, perform the procedure on the other side of the server. To replace the component, reverse the removal procedure. Management riser assembly To remove the component: Procedure...
Page 57: Dc Power Cable Assembly
4. Remove the server from the chassis . 5. Place the server on a sturdy, level surface. 6. Remove the access panel. 7. Remove the management riser assembly: a. Loosen the captive screw. b. Slide the management riser assembly towards the front and remove it from the server. To replace the component, reverse the removal procedure.
Page 58 b. Disconnect the power cable assembly. c. Remove the power cable assembly from the server. Removal and replacement procedures...
Page 59: Power Riser Board
To replace the component, reverse the removal procedure. Power riser board To remove the component: Procedure Back up all server data. Power down the server . Disconnect all peripheral cables from the server front panel. Remove the server from the chassis . Place the server on a sturdy, level surface.
Page 60: Sff Drive Cage Backplane
To replace the component, reverse the removal procedure. 8 SFF drive cage backplane To remove the component: Procedure Back up all server data. Power down the server . Disconnect all peripheral cables from the server front panel. Remove the server from the chassis . Place the server on a sturdy, level surface.
Page 61: Fan Cables
To replace the component, reverse the removal procedure. Fan cables To remove the component: Procedure 1. Back up all server data. 2. Power down the server . 3. Disconnect all peripheral cables from the server front panel. 4. Remove the server from the chassis . 5.
Page 62 • Right fan power Y-cable 8. Remove the fan power cable connectors. • Left fan power -Y cable connectors Removal and replacement procedures...
Page 63: Smart Storage Battery
• Right fan power-Y cable connectors To replace the component, reverse the removal procedure. Smart Storage Battery WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
Page 64: Hot-Plug Drive
Procedure 1. Back up all server data. 2. Power down the server . 3. Disconnect all peripheral cables from the server front panel. 4. Remove the server from the chassis . 5. Place the server on a sturdy, level surface. 6.
Page 65: Hpe Smart Array P542D Smart Array Controller Mezzanine Card And Storage Riser Bracket
To replace the component, reverse the removal procedure. HPE Smart Array P542D Smart Array Controller mezzanine card and storage riser bracket CAUTION: Hewlett Packard Enterprise recommends performing a complete backup of all server data before performing a controller or adapter installation or removal. To remove the component: Procedure Back up all server data.
Page 66: Fbwc Module
To replace the component, reverse the removal procedure. FBWC module WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: In systems that use external data storage, be sure that the server is the first unit to be powered down and the last to be powered back up.
Page 67: 36-Pin Suv Cable
Disconnect all the cables from the storage controller. 10. Remove the storage controller. 11. Disconnect the cache module backup power cable from the cache module. 12. Remove the cache module. To replace the component, reverse the removal procedure. 36-pin SUV cable To remove the component: Procedure 1.
Page 68: Dedicated Ilo Management Module
a. Press and hold both sides of the connector. b. Disconnect the cable from the server. Dedicated iLO management module Observe the following rules and limitations when installing an dedicated iLO management port module: • If a dedicated iLO management port module is installed in the server: ◦...
Page 69: Enabling The Dedicated Ilo Management Module
To replace the component, reverse the removal procedure. Enabling the dedicated iLO management module Procedure 1. During the server startup sequence after installing the module, press F9 in the POST screen. The System Utilities screen appears. 2. Select System Configuration | iLO 4 Configuration Utility. The iLO 4 Configuration Utility screen appears.
Page 70 CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed. To remove the component: Procedure 1. Back up all server data. 2. Power down the server . 3.
Page 71 CAUTION: Heatsinks specified for processor 1 and 2 are not interchangeable. Be sure to note the appropriate orientation on the heatsink label. CAUTION: Heatsink retaining screws should be tightened or loosened in diagonally opposite pairs (in an "X" pattern). Do not overtighten the screws as this can damage the board, connectors, or screws. 3.
Page 72: Processor
5. If the 4:1 riser cable signal or Smart Storage Battery are installed in the air baffle, reconnect the cable to the risers.For more information, see "Cabling (Storage cabling)". 6. Install the access panel. 7. Install the server into the chassis. 8.
Page 73 Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts.
Page 74 To replace the component: CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area. Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
Page 75 CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts. CAUTION: Do not press down on the processor. Pressing down on the processor might damage the processor socket and the system board.
Page 76: Expansion Board
CAUTION: Heatsinks specified for processor 1 and 2 are not interchangeable. Be sure to note the appropriate orientation on the heatsink label. CAUTION: Heatsink retaining screws should be tightened or loosened in diagonally opposite pairs (in an "X" pattern). Do not overtighten the screws as this can damage the board, connectors, or screws.
Page 77 WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge.
Page 78: Dimms
11. If you are removing a storage controller board with a cache module installed, remove the cache module. To replace the component, reverse the removal procedure. DIMMs To remove the component: Procedure 1. Back up all server data. 2. Power down the server . 3.
Page 79: System Battery Overview
To replace the component, reverse the removal procedure. System battery overview If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
Page 80 Remove the air baffle. If an expansion board is installed in slot 9, do the following: a. Remove the drive cage assembly. b. Disconnect any internal cables that are connected to the riser module. c. Remove the expansion board. Locate the battery on the system board. 10.
Page 81: System Board
To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. System board WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
Page 82 15. Remove the riser cross bracket. 16. Remove the power riser. 17. Remove the PCI riser modules. 18. Remove all DIMMs. 19. Remove the heatsink: a. Loosen one pair of diagonally opposite screws halfway, and then loosen the other pair of screws. b.
Page 83 CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts. 21. Remove the processor from the processor retaining bracket. 22. Disconnect all cables connected to the system board. 23.
Page 84 To replace the system board: Install the system board. Ensure that the system board engages with the five slots on the bottom of the server. Removal and replacement procedures...
Page 85 Tighten the screws to secure the system board. Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. Removal and replacement procedures...
Page 86 Remove the clear processor socket cover. Retain the processor socket cover for future use. Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
Page 87 CAUTION: Do not press down on the processor. Pressing down on the processor might damage the processor socket and the system board. Press only in the area indicated on the processor retaining bracket. CAUTION: Close and hold down the processor cover socket while closing the processor locking levers. The levers should close without resistance.
Page 88 Install the processor socket cover on the failed system board. 10. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. 11. Apply all the grease to the top of the processor in the following pattern to ensure even distribution. 12.
Page 89: Hp Trusted Platform Module
29. Press the Power On/Standby button. The server exits standby mode and applies full power to the system. The system power LED changes from amber to green. HP Trusted Platform Module The TPM is not a customer-removable part. HP Trusted Platform Module...
Page 90 CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.
Page 91: Troubleshooting
Troubleshooting Troubleshooting resources The HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language: •...
Page 92: Diagnostic Tools
Diagnostic tools UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. The UEFI System Utilities enable you to perform a wide range of configuration activities, including: • Configuring system devices and installed options • Enabling and disabling system features •...
Page 93: Restoring And Customizing Configuration Settings
For more information, see the UEFI System Utilities user guide for your product on the Hewlett Packard Enterprise Information Library. Restoring and customizing configuration settings You can reset all configuration settings to the factory default settings, or you can restore system default configuration settings, which are used instead of the factory default settings.
Page 94: Ilo Restful Api Support For Uefi
iLO RESTful API support for UEFI The ProLiant Gen9 servers include support for a UEFI-compliant System BIOS, along with UEFI System Utilities and Embedded UEFI Shell preboot environments. ProLiant Gen9 servers also support configuring the UEFI BIOS settings using the iLO RESTful API, a management interface that server management tools can use to perform configuration, inventory, and monitoring of a ProLiant server.
Page 95: Insight Diagnostics Survey Functionality
The Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, boot the server using Intelligent Provisioning. The Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management.
Page 96: Usb Support
◦ For Windows: IML Viewer ◦ For Linux: IML Viewer Application • From within the iLO web interface • From within Insight Diagnostics USB support Hewlett Packard Enterprise server s support both USB 2.0 ports and USB 3.0 ports. Both types of ports support installing all types of USB devices (USB 1.0, USB 2.0, and USB 3.0), but may run at lower speeds in specific situations: •...
Page 97: Internal Usb Functionality
Internal USB functionality An internal USB connector is available for use with security key devices and USB drive keys. This solution provides for use of a permanent USB key installed in the internal connector, avoiding issues of clearance on the front of the rack and physical access to secure data. Internal USB functionality...
Page 98: Component Identification
Component identification Front panel components Item Description Drive bays Slot 9 PCIe3 x16 (16, 8, 4, 1) Slot 10 PCIe3 x16 (16, 8, 4, 1) NIC port 2 NIC port 1 Dedicated iLO port (optional) Serial number and iLO label pull tab USB 3.0 connector SUV connector PCI riser module components...
Page 99: Front Panel Leds And Buttons
Front panel LEDs and buttons Item Description Status Power button/LED Solid green = System on Flashing green = Performing power on sequence Solid amber = System in standby Off = No power present UID button/LED Solid blue = Activated • 1 flash per second = Remote management or firmware upgrade in progress •...
Page 100: Rear Panel Components
Item Description Status iLO activity LED Green or flashing green = Network activity Off = No network activity iLO link LED Green = Linked to network Off = No network connection NIC link LED Green = Linked to network Off = No network connection NIC activity LED Green or flashing green = Network activity Off = No network activity...
Page 101: Power Fault Leds
Power fault LEDs The following table provides a list of power fault LEDs, and the subsystems that are affected. Not all power faults are used by all servers. Subsystem LED behavior System board 1 flash Processor 2 flashes Memory 3 flashes Riser board PCIe slots 4 flashes FlexibleLOM...
Page 102: System Maintenance Switch
Item Description Internal USB 3.0 connector Mini-SAS connector 2 (SATA x4) Right PCI riser module connector (PCIe x24) Dedicated iLO port connector NMI header Left PCI riser module connector (PCIe x16) microSD slot System battery TPM connector Processor 1 Processor 2 System maintenance switch Position Default...
Page 103: Nmi Functionality
You can access the redundant ROM by setting S1, S5, and S6 to On. When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM. CAUTION: Clearing CMOS, NVRAM, or both deletes configuration information.
Page 104: Power Distribution Board Components
Power distribution board components Item Description GPU 8 power connector GPU 7 power conector Right PCI riser module power connector GPU 6 power connector GPU 5 power connector Power riser connector Drive backplane power connector GPU 1 power connector GPU 2 power connector Left PCI riser module power connector GPU 3 power connector GPU 4 power connector...
Page 105: Hot-Plug Drive Led Definitions
Hot-plug drive LED definitions Item Status Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. Activity ring Rotating green Drive activity. No drive activity. Do not remove Solid white Do not remove the drive.
Page 106: Gpu Accelerator Numbering
Item Status Definition Flashing green The drive is rebuilding or performing a RAID migration, strip size migration, capacity expansion, or logical drive extension, or is erasing. Flashing amber/green The drive is a member of one or more logical drives and predicts the drive will fail.
Page 107: Pci Riser Module Components
Item Description GPU 1 GPU 2 GPU 3 GPU 4 • Server right GPU accelerator numbering Item Description GPU 5 GPU 6 GPU 7 GPU 8 NOTE: The arrow indicates the front of the server. PCI riser module components • Right 8:1 PCI riser module PCI riser module components...
Page 108 Item Description Riser module power connector 8:1 sideband cable connector Right 8:1 interposer board Storage backup power connector Slot 10 PCIe3 x16 (16, 8, 4, 1) for Processor 1 GPU sllot 7 PCIe3 x16 (16, 8, 4, 1) for Processor 1 GPU slot 8 PCIe3 x16 (16, 8, 4, 1) for Processor 1 Right 8:1 GPU riser board GPU slot 5 PCIe3 x16 (16, 8, 4, 1) for Processor 1...
Page 109 Slot number Slot description Storage backup power connector Slot 9 PCIe3 x16 (16, 8, 4, 1) for Processor 1 Left 8:1 interposer board 8:1 sideband cable connector Riser module power connector GPU slot 4 PCIe3 x16 (16, 8, 4, 1) for Processor 1 GPU slot 3 PCIe3 x16 (16, 8, 4, 1) for Processor 1 Left 8:1 GPU riser board GPU slot 2 PCIe3 x16 (16, 8, 4, 1) for Processor 1...
Page 110 Item Description Riser module power connector 4:1 riser signal cable connector Right 4:1 interposer board Storage backup power connector Slot 10 PCIe3 x16 (16, 8, 4, 1) for Processor 2 GPU slot 7 PCIe3 x16 (16, 8, 4, 1) for Processor 2 GPU slot 8 PCIe3 x16 (16, 8, 4, 1) for Processor 2 Right 4:1 GPU riser board GPU slot 5 PCIe3 x16 (16, 8, 4, 1) for Processor 2...
Page 111 GPU slot 2 PCIe3 x16 (16, 8, 4, 1) for Processor 1 GPU slot 1 PCIe3 x16 (16, 8, 4, 1) for Processor 1 Component identification...
Page 112: Cabling
Cabling Power cabling Drive backplane power cabling PCI riser module power cabling GPU power cabling The GPU power cables have retention springs. For more information, see "Replacing the GPU accelerator power cables." • Left GPU power cabling for NVIDIA K40 and AMD S9150 GPUs Cabling...
Page 113 Item Description GPU 1 power cable (8 pin and 6 pin to 8 pin long) GPU 2 power cable (8 pin and 6 pin to 8 pin long GPU 3 power cable (8 pin and 6 pin to 8 pin short) GPU 4 power cable (8 pin and 6 pin to 8 pin short) •...
Page 114 • Left GPU power cabling for NVIDIA K80/M40/P40/P100/V100 GPUs Item Description GPU 1 power cable (8 pin to 8 pin long) GPU 2 power cable (8 pin to 8 pin long) GPU 3 power cable (8 pin to 8 pin short) GPU 4 power cable (8 pin to 8 pin short) •...
Page 115: Fan Power Cabling
Item Description GPU 7 power cable (8 pin to 8 pin short) GPU 8 power cable (8 pin to 8 pin short) Fan power cabling Item Description Left fan power cable Right fan power cable Storage cabling B140i SATA cabling Fan power cabling...
Page 116: Smart Array P542D Controller Cabling
Item Description Connection SATA cable MB_SATA1 on the system board to Mini_SAS_0 on the drive backplane SATA cable MB_SATA2 on the system board to Mini_SAS_1 on the drive backplane Smart Array P542D Controller cabling Item Description Connection Mini-SAS cable Port 3 connector to Mini_SAS_0 connector on the drive backplane Mini-SAS cable Port 4 connector to Mini_SAS_1 connector on...
Page 117: Smart Array P440 Controller Cabling
• Slot 10 Item Description Connection Mini-SAS cable Port 1 to Mini_SAS_0 connector on the drive backplane Mini-SAS cable Port 2 to Mini_SAS_1 connector on the drive backplane Smart Array P440 Controller cabling • Slot 9 Smart Array P440 Controller cabling...
Page 118 • Slot 10 Cabling...
Page 119: Smart Storage Battery Cabling
Smart Storage Battery cabling FBWC module cabling The FBWC solution is a separately purchased option. This server only supports FBWC module installation when a Smart Array P-Series controller is installed. Depending on the controller option installed, the actual storage controller connectors might look different from what is shown in this section.
Page 120: Pci Riser Module Signal Cabling
PCI riser module signal cabling 4:1 riser signal cable PCI riser module signal cabling...
Page 121: 8:1 Riser Sideband Cable
8:1 riser sideband cable 8:1 riser sideband cable...
Page 122: Specifications
Specifications Environmental specifications Specification Value Temperature range — 10°C to 35°C (50°F to 95°F) Operating Nonoperating -30°C to 60°C (-22°F to 140°F) Relative humidity (noncondensing) — Operating Minimum to be the higher (more moisture) of -12°C (10.4°F) dew point or 8% relative humidity Maximum to be 24°C (75.2°F) dew point or 90% relative humidity Nonoperating...
Page 123: Acronyms And Abbreviations
Customer Self Repair double data rate DIMMs per channel EuroAsian Economic Commission FBWC flash-backed write cache graphics processing unit HP SUM HP Smart Update Manager HPE APM HPE Advanced Power Manager HPE SIM HPE Systems Insight Manager Acronyms and abbreviations...
Page 124 HPE SSA HPE Smart Storage Administrator International Electrotechnical Commission Integrated Lights-Out Integrated Management Log International Organization for Standardization large form factor LAN on Motherboard LRDIMM load reduced dual in-line memory module network interface controller nonmaskable interrupt NVRAM nonvolatile memory Onboard Administrator PCIe Peripheral Component Interconnect Express power distribution board...
Page 125 RDIMM registered dual in-line memory module Remote Desktop Protocol RoHS Restriction of Hazardous Substances redundant power supply serial attached SCSI SATA serial ATA small form factor Systems Insight Manager Service Pack for ProLiant serial, USB, video TMRA recommended ambient operating temperature Trusted Platform Module UEFI Unified Extensible Firmware Interface...
Page 126: Documentation Feedback
Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback. When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document.

HP ProLiant XL270d Gen9 Maintenance And Service Manual

Customer Self Repair

Illustrated Parts Catalog

Removal and Replacement Procedures

Troubleshooting

Diagnostic Tools

Component Identification

Cabling

Specifications

Acronyms and Abbreviations

Documentation Feedback

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Summary of Contents for HP ProLiant XL270d Gen9

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