Page 1 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers Models: 5WV210 5WV230 5WV232 5WV233 5WV235 5WV236 5WV237 5WV250 5WV251 5WV252 5WV253 5WV254 5WV255 5WV256 5WV257 5WV260 5WV261 5WV270...
Page 2 United States Compaq Presario Internet PC 5000 Series Computers Models: 5WV210 5WV230 5WV232 5WV233 5WV235 5WV236 5WV237 5WV250 5WV251 5WV252 5WV253 5WV254 5WV255 5WV256 5WV257 5WV260 5WV261 5WV270 5WV271, 5WV272, 5WV275, 5WV277, 5WV280, 5WV282, 5WV283, 5WV284, 5WV285, 5WV287, 5WV289, 5WV290, 5WV293, 5WV294, 5WV295, 5WV296, 5WV297...
Page 3 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers Models: 5WV210 5WV230 5WV232 5WV233 5WV235 5WV236 5WV237 5WV250 5WV251 5WV252 5WV253 5WV254 5WV255 5WV256 5WV257 5WV260 5WV261 5WV270...
Page 4 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers Models: 5WV210 5WV230 5WV232 5WV233 5WV235 5WV236 5WV237 5WV250 5WV251 5WV252 5WV253 5WV254 5WV255 5WV256 5WV257 5WV260 5WV261 5WV270...
Page 5 REMOVAL & REPLACEMENT PROCEDURES PRODUCT DESCRIPTION - INDEX PAGE TROUBLESHOOTING This section provides general service information for Compaq Series ILLUSTRATED PARTS CATALOG Personal Computers. Adherence to the procedures and precautions described in this section is essential for safe and proper service.
Page 7 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers Models: 5WV210 5WV230 5WV232 5WV233 5WV235 5WV236 5WV237 5WV250 5WV251 5WV252 5WV253 5WV254 5WV255 5WV256 5WV257 5WV260 5WV261 5WV270...
Page 8 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers Models: 5WV210 5WV230 5WV232 5WV233 5WV235 5WV236 5WV237 5WV250 5WV251 5WV252 5WV253 5WV254 5WV255 5WV256 5WV257 5WV260 5WV261 5WV270...
Page 9 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers SPECIFICATIONS PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS CD or DVD Drive/ CD-RW Drive...
Page 10 CD-RW Multiple Session Block Size CD-ROM 2048 bytes Mode 1 and Mode 2 Form 1 (XA) CD-ROM Mode 2 2336 bytes CD-DA 2324 bytes CD-XA 2324 bytes Center Hole 1.5 mm diameter Diameter 120 mm/80mm Thickness 1.2mm Track Pitch 1.6µm Access Time Random Full Stroke...
Page 11 Return to top DVD Drive Dimensions U.S. Metric Width Height Depth Weight Modes Supported Block Size Center Hole Diameter Thickness Track Pitch Access Time Random Full Stroke Audio Output Level Line Out Headphone Cache Buffer Data Transfer Rate Sustained Burst Startup Time Stop Time...
Page 12 Return to top CD-RW Drive Dimensions U.S. Metric Width Height Depth Weight Modes Supported CD-ROM Mode 1 and Mode 2 CD-DA Audio CD-XA Mode 2, Form 1 and 2 Photo CD Multiple Session Video-CDI Multiple Session CD-Plus/CD-Extra/CD Multiple Session Enhanced CD-RW Multiple Session Block Size...
Page 13 Access Time Random < 95 ms Full Stroke < 190 ms Audio Output Level Line Out 0.7 Vrms ±20% Headphone 0.6 Vrms ±20% Cache Buffer 256 KB Data Transfer Rate Mode 1 Mode 2 Sustained 4800 KB/sec 5475 KB/sec KB/sec (32x) KB/sec (32x) Burst MB/sec...
Page 14 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Mass Storage Devices...
Page 15 Models: 5WV283, 5WV285, 5WV290, 5WV293, 173342-001 5WV294, 5WV297 60.0GB 5400 201527-001 Model: 5WV295 4 Disk Drive 1.44-MB Disk Drive Quartz 191168-001 All Models The computer serial number should be provided to Compaq whenever NOTE requesting information or ordering spare parts.
Page 16 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Cables...
Page 17 IDE Cable 202457-001 RJ11 Modem Cable 198220-001 Telephone Line 137256-001...
Page 18 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Standard and Optional Boards...
Page 19 Spare Part Description Spare Part No. Standard and Optional Boards 1 Network Interface Card (NIC) 10/100 157045-001 Models: 5WV230, 5WV290 2 Sound Card 3 1394 Card 4 Memory Module 64-MB 100 MHz Memory Module DIMM 179190-001 Models: 5WV210, 5WV230, 5WV233, 5WV235, 5WV236, 5WV237, 5WV251, 5WV253, 5WV254, 5WV257, 5WV270, 5WV271, 5WV275, 5WV287, 5WV295...
Page 20 1GHz Processor 200405-001 Models: 5WV282, 5WV290, 5WV293, 5WV295, 6 System Board System Board w/o processor 217155-001 Parts Not Shown Graphics Card 8M Graphics Board 201827-001 Models: 5WV210, 5WV230, 5WV232, 5WV233, 5WV235, 5WV236, 5WV237, 5WV251, 5WV254, 5WV253, 5WV254, 5WV257, 5WV270, 5WV271, 5WV275, 5WV280, 5WV282, 5WV283, 5WV285, 5WV287, 5WV290, 5WV293, 5WV295, 5WV296, 5WV297...
Page 21 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Fax/Modem...
Page 22 Adapters RJ11 P55 Adapter 316920-331 RJ11 P55 Adapter (Sweden) 316904-101 RJ11 Adapter (Finland) 304398-351 RJ11 Adapter 304398-181 RJ11 Adapter 316904-081 RJ11 Adapter 304398-051 RJ11 Adapter 304398-011 RJ11 Adapter 158593-031 RJ11 Adapter 316904-061 PTT/ RJ11 Adapter 158593-031...
Page 23 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Keyboards...
Page 24 USB Internet Keyboard (Sweden) 180190-107 USB Internet Keyboard (Switzerland) 180190-177 USB Internet Keyboard (Latin America) 180190-167 USB Internet Keyboard (Belgium) 180190-187 USB Internet Keyboard (Brazil) 180190-207 USB Internet Keyboard (Thailand) 180190-287 USB Internet Keyboard (Finland) 180190-357 USB Internet Keyboard (China) 180190-AB7 USB Internet Keyboard (International) 180190-B37...
Page 25 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Miscellaneous Parts...
Page 26 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers SPECIFICATIONS PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Disk Drive CD or DVD DRIVE/...
Page 27 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers SPECIFICATIONS PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Fax/Modem CD or DVD DRIVE/...
Page 28 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers SPECIFICATIONS PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Power Supply Assembly...
Page 29 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers SPECIFICATIONS PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS System Board CD or DVD DRIVE/...
Page 30 Operating 50º to 95º F 10º to 35º C Shipping -4º to 140º F -20º to 60º C Humidity (noncondensing) Operating 8% to 90% 8% to 90% Nonoperating 5% to 95% 5% to 95% Maximum Altitude (unpressurized) Operating 10,000 ft 3048 m Nonoperating 30,000 ft...
Page 31 ACPI IRQ Holder for PCI IRQ IRQ 11 Steering Texas Instruments OHCI IEEE IRQ 11 1394 Host Controller Intel (r) 82801AA USB IRQ 11 Universal Host Controller IRQ 12 Motherboard Resources IRQ 13 Numeric Data Processor Primary IDE Controller (dual IRQ 14 fifo) Intel (r) 82801AA Ultra ATA...
Page 32 0070h-0071h System CMOS/real time clock 0072h-0077h Motherboard Resources Direct Memory Access 0080h-008fh Controller 0090h-009fh Motherboard Resources Programmable Interrupt 00A0h-00Bfh Controller Direct Memory Access 00C0h-00Dfh Controller 00F0h-00FFh Numeric Data Processor Secondary IDE Controllwer 0170h-0177h (dual fifo) Intel(r) 82801AA Ultra ATA 0170h-0177h Controller Intel(r) 82801AA Ultra ATA 01F0h-01F7h...
Page 33 04D0h-04D1h Motherboard resources 0CF8h-0CFFh PCI bus SoundMAX Integrated Digital 2000h-20FFh Audio SoundMAX Integrated Digital 2400h-243Fh Audio Intel(r) 82801AA Ultra ATA 2460h-246Fh Controller Primary IDE controller (dual 2460h-2467h fifo) Secondary IDE controller 2468h-246Fh (dual fifo) EE00h-EE7Fh Motherboard resources EE80h-EEBFh Motherboard resources Intel(r) 82801AA USB EEC0h-EEDFh Universal Host Controller...
Page 34 Texas Instruments OHCI IEEE 40300000h-403007FFh 1394 Host Controller Intel(R) 810e Chipset 40400000h-4047FFFFh Graphics Driver (DC133 FSB133) Intel(R) 810e Chipset 44000000h-47FFFFFFh Graphics Driver (DC133 FSB133) System board extension for FFB80000h-FFBFFFFFh ACPI BIOS System board extension for FFF80000h-FFFFFFFFh ACPI BIOS System DMA Hardware System Function (Default) Standard Floppy Disk...
Page 35 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers JUMPER AND SWITCH INFORMATION PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES SPECIFICATIONS JUMPER AND SWITCH INFORMATION...
Page 36 Hard Drives SYSTEM BOARD HARD DRIVES Compaq Computer Corporation uses IDE hard disk drives that conform to two different device I/O implementations. These are Conner mode and ATA-compatible mode. These two CD AND DVD modes are incompatible with one another.
Page 37 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers JUMPER AND SWITCH INFORMATION PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES SPECIFICATIONS JUMPER AND SWITCH INFORMATION...
Page 38 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers JUMPER AND SWITCH INFORMATION PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES SPECIFICATIONS JUMPER AND SWITCH INFORMATION...
Page 39 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers JUMPER AND SWITCH INFORMATION PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES SPECIFICATIONS JUMPER AND SWITCH INFORMATION...
Page 40 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 41 DVD Drive, Hard Drive, Removing DIPS Disk Drive) 14,500 V 5,000 V 3,500 V from Styrofoam POWER SUPPLY ASSEMBLY Removing bubble 26,000 V 20,000 V 7,000 V pack from PCBs FRONT I/O BOARD Packing PCBs in 21,000 V 11,000 V 5,000 V SYSTEM BOARD foam-lined box...
Page 42 Always place drives PCB assembly side down on the foam. Grounding Methods The method for ground must include a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. When standing, use footstraps and a grounded floor mat.
Page 43 Wrist Straps are flexible straps with a minimum of 1 megohm plus or minus 10% resistance to the ground cords. To provide proper ground, a strap must be worn sung against the skin. On grounded mats without banana-plug connectors, connect a wrist strap with alligator clips.
Page 44 The screws used in these products are not interchangeable. If an incorrect screw is used GRAPHICS CARD during the reassembly process, it could cause damage to the unit. Compaq strongly EXPANSION CARD recommends that all screws removed during the disassembly process be kept when that (Modem or Network was removed, then returned to their proper locations.
Page 45 DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 46 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 47 DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 48 SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Serial Number ELECTROSTATIC DISCHARGE The computer serial number should be provided to Compaq whenever request information SERVICE or ordering spare parts. The serial number is located directly above the rear connectors. CONSIDERATIONS PREPARATION FOR DISASSEMBLY...
Page 49 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 50 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 51 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 52 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 53 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 54 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Expansion Card ELECTROSTATIC DISCHARGE Removal SERVICE Perform the preparation procedures.
Page 55 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 56 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 57 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 58 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 59 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 60 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS...
Page 61 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 62 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS...
Page 63 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 64 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 65 DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 66 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 67 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 68 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Optical and Mass Storage Devices—Index Page...
Page 69 DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 70 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 71 DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 72 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 73 DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 74 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 75 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 76 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 77 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 78 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 79 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 80 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 81 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 82 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 83 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 84 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES System Board Components—Index Page...
Page 85 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 86 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 87 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 88 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 89 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 90 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 91 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 92 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 93 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 94 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 95 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 96 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 97 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 98 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 99 (CD, CD-RW and/or Peel back the plastic tab on the thermal pad carefully, so the new DVD Drive, Hard Drive, Disk Drive) thermal pad will stick properly to the heatsink surface. If the new WARNING thermal pad is not applied properly, the microprocessor/ heatsink POWER SUPPLY assembly will not work properly, and you risk damaging the system ASSEMBLY...
Page 100 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 101 (CD, CD-RW and/or DVD Drive, Hard Drive, The microprocessor should be positioned so that the notch in the Disk Drive) WARNING left corner is next to the lever hinge on the microprocessor interface POWER SUPPLY socket. ASSEMBLY Close and lock the lever, securing the lever with the tab on the FRONT I/O BOARD NOTE microprocessor interface socket.
Page 102 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 103 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 104 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 105 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 106 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 107 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 108 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 109 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 110 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 111 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 112 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 113 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 114 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 115 (CD, CD-RW and/or The clock/CMOS lithium battery may explode if mistreated. Do not DVD Drive, Hard Drive, Disk Drive) WARNING abuse. Use only replacement batteries supplied by Compaq Computer Corporation. POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery,...
Page 116 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 117 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 118 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 119 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 120 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 121 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 122 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 123 DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 124 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 125 DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 126 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 127 DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 128 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 129 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 130 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers TROUBLESHOOTING PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG TROUBLESHOOTING REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Clearing CMOS CLEARING CMOS...
Page 131 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers TROUBLESHOOTING PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG TROUBLESHOOTING REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Power-On Self Test (POST)
Page 132 Failing Bits Operating System Not Found System CMOS Checksum Back Fixed Disk 0 or 1 Failure Parity Check 1 System RAM Failed at Offset Fixed Disk Controller Failure Parity Check 2 System Timer Error Incorrect Drive A Type Real Time Clock Error UMP Upper Limit Segment Invalid NVRAM Media Type System Battery is Dead...
Page 133 Invalid NVRAM Media Type Problem with NVRAM (CMOS) Replace the system board. access. Return to top Error Message Probable Cause Recommended Action Keyboard Controller Error Keyboard, I/O keyboard Replace the keyboard. controller (on system board), Replace the mouse. or mouse error. Replace the system board.
Page 134 System BIOS Shadowed System BIOS copied to Status Message: no action Shadow RAM. required. System Cache Error RAM cache failed the BIOS Run Setup. test. System CMOS Checksum Bad CMOS is corrupted or Run Setup. modified incorrectly. System RAM failed at Offset, System RAM failed.
Page 135 JUMPER AND SWITCH INFORMATION SPECIFICATIONS Configuration CLEARING CMOS POWER-ON SELF This section explains how to use Setup and Compaq Utilities which should be accessed in TEST (POST) the following ways: When a system configuration error is detected during the POST. CONFIGURATION To change factory default settings for some of the computer features.
Page 136 Verify configuration parameters in determining problems. Set time and date. Running Setup To access the Setup utility, turn on the computer and press the F10 key when the Compaq logo appears on your screen. The actual menu displayed on your computer may vary slightly, NOTE depending on your configuration.
Page 137 After the CD has completed copying to the disk, eject the QuickStore CD. Running Compaq Utilities To run Compaq Utilities, turn on or reboot the computer with the Compaq Utilities disk in the disk drive. The menu will appear on your screen.
Page 138 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers TROUBLESHOOTING PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG TROUBLESHOOTING REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Diagnostic Error Codes...
Page 139 Replace the system board and retest. 199-xx Installed devices test failed Check system configuration. Verify cable connections. Check switch settings. Compaq Utilities. Replace the system board and retest. Return to top Memory Error Codes Error Code: Description: Recommended Action:...
Page 140 200-xx Invalid memory configuration Verify memory module value compatibility. Reinsert memory in the correct location. 201-xx Memory machine ID test failed The following steps apply to error codes 201-xx and 202-xx: Flash the ROM and retest. 202-xx Memory system ROM checksum Replace the memory and failed retest.
Page 141 restart. 303-xx Keyboard LED test, 8042 self-test failed Replace the system board and retest. 304-xx Keyboard typematic test failed Return to top Monitor (VGA or Flat-Panel) Error Codes Error Code: Description: Recommended Action: 501-xx Video controller test failed The following step applies to error codes 501-xx through 502-xx Video memory test failed...
Page 142 Error Code: Description: Recommended Action: 600-xx Disk ID drive types test failed The following steps apply to error codes 600-xx through 601-xx Disk format failed 698-xx: Replace the disk and 602-xx Disk read test failed retest. 603-xx Disk write, read, compare test failed Check and/ or replace the disk power and signal 604-xx...
Page 143 Replace the modem 1210-xx Modem Direct Connect Test device. Return to top Hard Drive Error Codes Error Code: Description: Recommended Action: 1700-xx Hard drive ID types test failed The following steps apply to error codes 1700-xx through 1701-xx Hard drive format test failed 1799-xx: 1702-xx Hard drive read test failed...
Page 144 1750-xx Fixed Disk 0 failed Identity command 1751-xx Fixed Disk 1 failed Identity command 1760-xx Fixed Disk 0 does not support Block Mode 1761-xx Fixed Disk 1 does not support Block Mode 1790-xx Disk 0 Configuration Error 1792-xx Secondary Disk Controller Failure 1799-xx Invalid hard drive type failed Return to top...
Page 145 2418-xx ECG/VGC memory test failed 2419-xx ECG/VGC ROM checksum test failed 2420-xx ECG/VGC attribute test failed 2421-xx ECG/VGC 640 x 200 graphics (256-color mode) test failed 2422-xx ECG/VGC 640 x 350 16-color set test failed 2423-xx ECG/VGC 640 x 350 64-color set test failed 2424-xx ECG/VGC monochrome text mode test...
Page 146 3206-xx Audio System Internal Error Replace the system board retest. Return to top CD or DVD Drive Error Codes Error Code: Description: Recommended Action: 3301-xx CD or DVD drive read test failed The following steps apply to error codes 3301-xx through 3305-xx and 66xx-xx: Replace the CD or DVD disk and retest.
Page 147 CD-RW Drive Error Codes Error Description: Recommended Action: Code: xxxx-xx CD-RW drive The following steps apply to error codes xxxx-xx through xxxx-xx: Return to top...
Page 148 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers TROUBLESHOOTING PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG TROUBLESHOOTING REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Troubleshooting Without Diagnostics...
Page 149 In addition, this section provides information for resolving hardware conflicts. CD Drive Problem Probable Cause Possible Solution Cannot read compact disc. CD is not properly seated in Eject the CD, then re-insert it, the drive. pressing CD firmly to correctly seat it in the drive.
Page 150 The DVD, disk, or hard drive Wait until all drive activity was active when attempting ends, then eject the DVD. to eject the DVD. DVD disk is not properly Turn off the computer, insert seated in the drive. a straight pin into the emergency eject hole, then push firmly.
Page 151 Digital Dashboard display Check the power cable When the power cable is is blank. connection to the system properly connected, the board. display will display, "Push To Start." Return to top Hard Drive Problem Probable Cause(s) Possible Solution Hard drive error occurs. Hard disk has bad sectors or Run Computer Setup.
Page 152 Hard drive operation The hard disk files may be From the desktop click on the seems slow, or hard drive fragmented. Start menu, Programs, activity light is not on, or Accessories, System Tools, stays on without blinking. and check for problems. If problems exist, run scandisk and checkmark the "Automatically fix errors"...
Page 153 Computer will not turn on. Ensure that the computer is connected to a power supply. Computer does not automatically The real-time clock (RTC) battery may need display the date and time. to be replaced. Click Here for replacement procedures. Computer does not beep during POST. The speaker volume may have been turned down.
Page 154 Disk drive cannot write to Disk is not formatted. a disk. Disk is write-protected. Writing to the wrong drive. Not enough space is left on the disk. Disk drive cannot read a Disk is not formatted. disk. Using the wrong disk type for the drive type.
Page 155 These resources can either be dipswitch or jumper settings on the peripheral card or software configurable resources. The Computer Setup selection of your Compaq Utilities allows you to view and modify the settings for the peripheral devices factory installed in your computer.
Page 156 Return to Troubleshooting without diagnostics...
Page 157 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 158 DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 159 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS...
Page 160 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 161 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS...
Page 162 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 163 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 164 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 165 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 166 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 167 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS...
Page 168 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 169 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 170 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 171 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 172 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 173 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 174 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 175 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 176 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 177 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 178 DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 179 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 180 (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 181 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 182 DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 183 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 184 DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 185 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 186 DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 187 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES...
Page 188 DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 189 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Models and Features...
Page 190 Dur/700 MHz 5WV254 20.0 40x-tray 64 PC100up Socket Dur/700 MHz 5WV254 20.0 8x/10x/12x - DVD CD-RW 64 PC100up Socket Dur/750 MHz 5WV255 30.0 8x/10x/12x - DVD CD-RW 64 PC100up Socket Dur/700 MHz 5WV256 20.0 8x/10x/12x - DVD 128 PC100up Socket Dur/700 MHz 5WV257 20.0...
Page 191 Ath/850 MHz 5WV284 20.0 8x/10x/12x - DVD 64 PC100up Socket Ath/900 MHz 5WV285 40.0 8x/10x/12x - DVD CD-RW 128 PC100up Socket Ath/900 MHz 5WV287 20.0 8x/10x/12x - DVD CD-RW 128 PC100up Socket Ath/900 MHz 5WV287 20.0 8x/10x/12x - DVD CD-RW 64 PC100up Socket Ath/900 MHz...
Page 192 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS CPU Controls and Lights...
Page 193 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Side Access Panel...
Page 194 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Internet Keyboard Controls...
Page 195 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Rear CPU Connectors...
Page 196 Power cord sets for use in other countries must meet the requirements of the country where you use the computer. For more information on power cord set requirements, INTERNET contact your Compaq authorized dealer, reseller, or service provider. KEYBOARD CONTROLS...
Page 197 * The flexible cord must be Type SJT-2 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with the NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration.
Page 198 This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. © 2000 Compaq Computer Corporation. All rights reserved. Compaq, Presario Registered U. S. Patent and Trademark Office.
Page 199 This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Presario Series Personal Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 5400 Series Personal Computers without notice.
Page 200 WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, the user should not attempt to make repairs at the component level or to make modifications to any printed circuit board.

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