Compaq 108164-003 - ProLiant - 800 White Paper
Compaq survey utility
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Also See for 108164-003 - ProLiant - 800:
- Integration notes (52 pages) ,
- Technical manual (38 pages) ,
- White paper (30 pages)
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July 1998
Prepared by
Management
Solutions Marketing
Compaq Computer
Corporation
C
O N T E N T S
Executive Summary ......... 1
Introduction ..................... 3
The Importance of
Service Tools ................... 3
What is Compaq
Survey Utility ................... 4
Theory of operation ................4
Key Features.................... 5
On-line Serviceability .............5
Simplified Collection ..............6
Audit Trail .............................6
Remote Insight integration......7
How Compaq
Survey Utility
Works .............................. 7
Accessing and Viewing ...........7
Collecting and Updating ....... 11
Transferring and Printing ...... 11
Conclusion ................... 12
Specifications ............... 13
ECG075/0798
W
HITE
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Compaq Survey Utility
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This paper provides an overview of the technology, features and use of Compaq Survey
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Utility.
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E
S
X E C U T I V E
U M M A R Y
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With the complexity of today's server applications and the criticality of data stored on
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servers, maximizing server availability is a requirement in order to maintain the
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successful operation of a business. Compaq Survey Utility was designed as a service
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tool, in order to deliver enhanced serviceability for Compaq servers, and increase overall
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availability.
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In addition to robust management tools, service tools can be invaluable in bringing about
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the quick resolution of server problems. In order to streamline the service process, and
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resolve problems quickly, it is necessary to have the right information available at the
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time that a service call is placed. The primary information requirement, and the one that
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provides the greatest insight into potential server issues, is the configuration of the
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system. Compaq Survey Utility delivers this critical data, and addresses customer
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requirements for enhanced service tools and higher server availability through its
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comprehensive feature design:
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On-line installation and operation: No requirement to take the server off-line or
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reboot the server in order to use Compaq Survey Utility
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Comprehensive configuration capture under a single tool: Gathers detailed hardware
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and operating system configuration information under a single tool.
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Automatic configuration audit trail: Compaq Survey Utility automatically maintains
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a configuration history for the server. By storing multiple configuration snapshots
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and highlighting changes and differences, the utility is able to provide a detailed
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record of the server history.
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This combination of features simplifies the service process, and minimizes downtime
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experienced by a server. Versions of Compaq Survey Utility are available for Microsoft
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Windows NT™ and Novell NetWare, and the utility is supported on all ProSignia and
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ProLiant servers.
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1
P
APER
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Related Manuals for Compaq 108164-003 - ProLiant - 800
Summary of Contents for Compaq 108164-003 - ProLiant - 800
- Page 1 HITE APER July 1998 Compaq Survey Utility Prepared by Management This paper provides an overview of the technology, features and use of Compaq Survey Solutions Marketing Utility. Compaq Computer Corporation X E C U T I V E U M M A R Y With the complexity of today’s server applications and the criticality of data stored on...
- Page 2 This test is not a determination of product quality or correctness, nor does it ensure compliance with any federal, state or local requirements. Compaq does not warrant products other than its own strictly as stated in Compaq product warranties.
- Page 3 Tools that can provide on-line serviceability are able to deliver an increase in server availability, minimizing the interruption of daily business activities. Compaq Survey Utility was developed to fill the need for an on-line service tool. M P O R T A N C E O F...
- Page 4 Theory of Operation The Compaq Survey Utility captures data as sessions; a session is defined as an organized group of data describing the configured state of the system at a specific point in time. The Compaq Survey Utility maintains up to 10 distinct sessions.
- Page 5 HITE APER (cont.) Utility, or it can be sent to another location such as a help center, or to Compaq where the Survey Utility can generate custom reports on the information. The sessions are organized as three distinct types: Active The Active session (referenced as session number 1) is the most recent information captured.
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Page 6: Simplified Collection Process
Compaq Survey Utility also satisfies this need. The audit trail feature of Compaq Survey Utility maintains a record of configurations, and has the intelligence to automatically identify and highlight where changes in the configuration have occurred. - Page 7 BIOS, SCSI drivers, disk array drivers, the NT Hardware Abstraction Layer (HAL), the NT Registry, NetWare API’s, and the Compaq health driver. This enables the Survey agent to identify both hardware and operating system information within the same polling process.
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Page 8: Accessing And Viewing Information
HITE APER (cont.) these sources for the most up to date information and view of the system. This makes it truly an on-line service tool. Accessing and Viewing Information The information the utility gathers can be accessed in the following ways: Locally at the host server console (Survey.txt) Remotely or locally from a browser. - Page 9 HITE APER (cont.) Remotely or locally via the Remote Insight Board The available options allow the information to be parsed in several ways in order to provide different types and levels of information. The administrator cannot only request viewing of the active session, but since multiple configuration snapshots are stored, can request that the Survey Utility generate a report, which automatically compares any two snapshots.
- Page 10 Show All Details and Differences Report: The Show All Details and Differences report is the most comprehensive report available through Compaq Survey Utility. This report is used in the event that the service person needs to drill down on a specific area of information, perhaps a checkpoint area that was highlighted in the advanced report.
- Page 11 (cont.) Collecting and Updating Compaq Survey Utility Information Compaq Survey Utility provides flexibility in the way that the information is captured. It provides maximum assurance that the information available reflects the current state of the server and that the audit trail clearly reflects the stages of changes that have occurred.
- Page 12 Different formats of reports can be generated depending on the needs of the user. At the same time, the information can be accessed in a number of ways, making Compaq Survey Utility a flexible tool. Compaq Survey Utility helps deliver Compaq’s commitment to continue improving the serviceability and availability of Compaq servers.
- Page 13 Copies of Survey Utility are distributed as part of Compaq SmartStart and the Compaq Management It can also be downloaded from www.compaq.com, Compaq’s web site on the World Wide Web. Updates are also supported via the Compaq Integration Server ECG075/0798...