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Compaq Presario CQ20 Notebook PC
Maintenance and Service Guide
Document Part Number: 482402-001
August 2008
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.
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Table of Contents
Related Manuals for Compaq Presario CQ20-100 - Notebook PC
Summary of Contents for Compaq Presario CQ20-100 - Notebook PC
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Page 1: Maintenance And Service Guide
Compaq Presario CQ20 Notebook PC Maintenance and Service Guide Document Part Number: 482402-001 August 2008 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems;... - Page 2 © Copyright 2008 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Core, and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, and Windows Vista are U.S.
- Page 3 Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
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Page 4: Table Of Contents
Contents 1 Product description 2 External component identification Top components ..............2–1 Display components . - Page 5 Contents Fan................4–30 System board.
- Page 6 Contents 8 Backup and recovery Creating recovery discs ..............8–1 Backing up your information .
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Page 7: Product Description
Product description Category Description Product Name Compaq Presario CQ20 Notebook PC Processors Intel® Core™ 2 Duo processors: T9600 2.8-GHz processor, 6-MB L2 cache, 1066-MHz front side bus (FSB) T9400 2.53-GHz processor, 6-MB L2 cache, 1066-MHz FSB P9500 2.53-GHz processor, 6-MB L2 cache, 1066-MHz FSB P8600 2.4-GHz, 3-MB L2 cache, 1066-MHz FSB P8400 2.26-GHz processor, 3-MB L2 cache, 1066-MHz FSB P7350 2.0-GHz processor, 3-MB L2 cache, 1066-MHz FSB... - Page 8 Product description Category Description Hard drives Supports 9.5-mm, 2.5-inch hard drives Customer-accessible Serial ATA Supports the following drives: ■ 320-GB, 5400-rpm ■ 250-GB, 5400-rpm ■ 160-GB, 5400-rpm ■ 120-GB, 5400-rpm Optical drives Fixed (removal of 1 screw required) Customer-accessible Serial ATA Supports no-optical-drive option Supports the following drives: ■...
- Page 9 Product description Category Description External media card One ExpressCard slot, supporting optical ExpressCard/54 cards Digital Media Slot supporting MMC and SD Memory Cards Ports Audio-in (mono microphone) Audio-out (stereo headphone) HDMI RJ-11 (modem) RJ-45 (Ethernet, includes link and activity lights) USB (3) VGA (Dsub 15-pin) supporting 1600 ×...
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Page 10: External Component Identification
External component identification Top components Display components Item Component Description Wireless antennae (2) Send and receive signals from one or more wireless devices. ✎ (select models only) The antennae are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennae free from obstructions. -
Page 11: Touchpad
External component identification TouchPad Item Component Function TouchPad* Moves the pointer and selects or activates items on the screen. Left TouchPad button* Functions like the left button on an external mouse. Right TouchPad button* Functions like the right button on an external mouse. TouchPad scroll zone Scrolls up or down. -
Page 12: Buttons
External component identification Buttons Item Component Description ■ When the computer is off, press the button to turn on the computer. Power button ■ When the computer is on, press the button to shut down the system. ■ When the computer is in Hibernation, press the button briefly to exit Hibernation. -
Page 13: Keys
External component identification Keys Item Component Function esc key Displays system information when pressed in combination with the fn key. fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. Windows logo key Displays the Windows Start menu. -
Page 14: Lights
External component identification Lights Item Component Description Caps lock light On: Caps lock is on. ■ Amber: A battery is charging. Battery light (beside power connector) ■ Green: A battery is close to full charge capacity. ■ Blinking amber: A battery that is the only available power source has reached a low battery level. -
Page 15: Front Components
External component identification Front components Item Component Description ■ Blinking green: The hard drive or optical drive is being accessed. Drive light ■ Amber: (select models only) HP 3D DriveGaurd has temporarily parked the hard drive. Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. -
Page 16: Right-Side Components
External component identification Right-side components Item Component Function ExpressCard slot (select models only) Supports optional ExpressCards. Digital Media Slot (select models only) Supports the following optional digital card formats: ■ MultiMedia Card ■ MultiMedia Card Plus ■ Secure Digital (SD) Memory Card ■... -
Page 17: Bottom Components
External component identification Bottom components Item Component Function Vents (3) Enables airflow to cool internal components. ✎ The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. -
Page 18: Illustrated Parts Catalog
Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer. Component Description Product name This is the product name affixed to the front of your computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product. -
Page 19: Computer Major Components
Illustrated parts catalog Computer major components 3–2 Maintenance and Service Guide... - Page 20 Illustrated parts catalog Item Description Spare Part Number Display assembly (includes 2 WLAN antenna transceivers and cables, nameplate, and logo) 12.1-inch, WXGA BrightView display assembly with webcam 492154-001 Display internal components 12.1-inch, WXGA BrightView display panel 492153-001 Display bezel 492156-001 Display inverter 493193-001 Display hinges...
- Page 21 Illustrated parts catalog Item Description Spare Part Number (13) Processors (include replacement thermal material) Intel Core 2 Duo processors (6-MB L2 cache, 1066-MHz FSB): ■ T9600 2.8-GHz processor 486257-001 ■ T9400 2.53-GHz processor 486256-001 ■ P9500 2.53-GHz processor 496458-001 Intel Core 2 Duo processors (3-MB L2 cache, 1066-MHz FSB): ■...
- Page 22 Illustrated parts catalog Item Description Spare Part Number (18) WLAN modules Intel 802.11a/b/g/n WLAN modules: ■ For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, 487330-002 Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia,...
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Page 23: Cable Kit
Illustrated parts catalog Item Description Spare Part Number (19) Memory modules ■ 2048-MB 493195-001 ■ 1024-MB 493194-001 (20) Hard drives (include hard drive bracket) ■ 320-GB, 5400-rpm 493199-001 ■ 250-GB, 5400-rpm 493198-001 ■ 160-GB, 5400-rpm 493197-001 ■ 120-GB, 5400-rpm 493196-001 Cable Kit (not illustrated) 493275-001 Cable Kit... -
Page 24: Plastics Kit
Illustrated parts catalog Plastics Kit Item Description Spare part number Plastics Kit: 493274-001 Hard drive cover (includes one captive screw, secured by a C-clip) Wireless module compartment cover (includes one captive screw, secured by a C-clip) ExpressCard slot bezel SD Memory Card slot bezel Base enclosure screw covers (4 covers, 2 sizes) Maintenance and Service Guide 3–7... -
Page 25: Mass Storage Devices
Illustrated parts catalog Mass storage devices Item Description Spare part number Optical drives (include bezel) DVD/CD-RW Combo Drive 493200-001 DVD±RW and CD-RW Supermulti Double-Layer Drive 495017-001 DVD±RW and CD-RW Supermulti Double-Layer Drive with LightScribe 493961-001 Blu-ray ROM DVD±RW SuperMulti DL Drive 497536-001 Hard drives (include bracket) 320-GB, 5400-rpm... -
Page 26: Miscellaneous Parts
Illustrated parts catalog Miscellaneous parts Description Spare part number 65-W AC adapter 463958-001 Power cords: For use in North America 490371-001 For use in the United Kingdom and Singapore 490371-031 For use in the People’s Republic of China 490371-AA1 For use in Brazil 490371-201 For use in Australia 490371-011... -
Page 27: Sequential Part Number Listing
Illustrated parts catalog Sequential part number listing Spare part number Description 398393-002 Bluetooth module ✎ The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 493275-001. 449137-001 RTC battery 459263-002... - Page 28 Illustrated parts catalog Spare part number Description 487330-002 Intel 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark,...
- Page 29 Illustrated parts catalog Spare part number Description 493196-001 Hard drive, 120-GB, 5400-rpm 493197-001 Hard drive, 160-GB, 5400-rpm 493198-001 Hard drive, 250-GB, 5400-rpm 493199-001 Hard drive, 320-GB, 5400-rpm 493200-001 DVD/CD-RW Combo Drive (includes drive bezel and bracket) 493202-001 Battery, 4-cell, 37-Wh 493269-001 493270-001 Thermal module (includes heat sink and thermal material)
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Page 30: Removal And Replacement Procedures
Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ■ Flat-bladed screwdriver ■ Magnetic screwdriver ■ Phillips P0 and P1 screwdrivers ■ Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 31: Grounding Guidelines
Removal and replacement procedures Drive handling Ä CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 32: Packaging And Transporting Guidelines
Removal and replacement procedures The following table shows how humidity affects the electrostatic voltage levels generated by different activities. Ä CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V... -
Page 33: Equipment Guidelines
Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. -
Page 34: Unknown User Password
Removal and replacement procedures Unknown user password If the computer you are servicing has an unknown user password, follow these steps to clear the password: ✎ These steps also clear CMOS. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 35: Component Replacement Procedures
Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 71 screws, in 14 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Serial number Report the computer serial number to HP when requesting information or ordering spare parts. -
Page 36: Computer Feet
Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 493274-001. There are 5 rubber feet that attach to the base enclosure in the locations illustrated below. Battery Description Spare part number... -
Page 37: Hard Drive
Removal and replacement procedures Hard drive ✎ All hard drive spare part kits include a hard drive bracket. Description Spare part number 320-GB, 5400-rpm hard drive 493199-001 250-GB, 5400-rpm hard drive 493198-001 160-GB, 5400-rpm hard drive 493197-001 120-GB, 5400-rpm hard drive 493196-001 Before removing the hard drive, follow these steps: 1. - Page 38 Removal and replacement procedures 4. Loosen the Phillips PM2.5×10.0 captive screw 1 that secures the hard drive to the computer. 5. Grasp the Mylar tab 2 on the hard drive and slide the hard drive 3 away from the hard drive connector. 6.
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Page 39: Memory Module
Removal and replacement procedures Memory module Description Spare part number 2048-MB (PC2-5300, 667-MHz, DDR2) 493195-001 1024-MB (PC2-5300, 667-MHz, DDR2) 493194-001 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 40 Removal and replacement procedures ✎ The top memory module slot is for extension memory and the bottom slot is for primary memory. 4. Spread the retaining tabs 1 on each side of the memory module to release the memory module. (The edge of the module opposite the slot rises away from the computer.) 5.
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Page 41: Wlan Module
Removal and replacement procedures WLAN module CAUTION: The WLAN module and the WWAN module are not interchangeable. Ä Description Spare part number Intel 802.11a/b/g/n WLAN modules: ■ For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, 487330-002 Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African... - Page 42 Removal and replacement procedures Description Spare part number Broadcom 802.11a/b/g WLAN modules: ■ For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, 459263-002 Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, the Congo,...
- Page 43 Removal and replacement procedures Remove the WLAN module: 1. Position the computer with the front toward you. 2. Loosen the Phillips PM2.0×5.0 captive screw 1 that secures the WLAN module compartment cover to the computer. The screw is identified by the wireless icon. 3.
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Page 44: Optical Drive
Removal and replacement procedures Optical drive ✎ All optical drive spare part kits include an optical drive bezel. Description Spare part number DVD/CD-RW Combo Drive 493200-001 DVD±RW and CD-RW SuperMulti Double-Layer Drive 495017-001 DVD±RW and CD-RW SuperMulti Double-Layer Drive with LightScribe 493961-001 Blu-ray ROM DVD±RW SuperMulti DL Drive 497536-001... - Page 45 Removal and replacement procedures 5. If it is necessary to replace the optical drive bracket, follow these steps: a. Position the optical drive with the rear toward you. b. Remove the two Phillips PM1.5×3.0 screws 1 that secure the optical drive bracket to the optical drive. c.
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Page 46: Keyboard
Removal and replacement procedures Keyboard For use in: Spare part number For use in South Korea 493960-AD1 For use in Taiwan 493960-AB1 For use in Thailand 493960-281 For use in the United States 493960-001 Before removing the keyboard, follow these steps: 1. - Page 47 Removal and replacement procedures 3. Turn the computer display-side up, and open the computer. 4. Lift the rear edge of the keyboard 1 and rotate the keyboard toward you 2 until it rests upside down on the top cover. 5. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is attached, and disconnect the keyboard cable 2 from the system board.
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Page 48: Top Cover
Removal and replacement procedures Top cover Description Spare part number Top cover (includes caps lock light, capacitive board, TouchPad, and TouchPad cable) 493962-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 49 Removal and replacement procedures 3. Remove ten Torx T8M2.0×6.0 slotted screws. 4. Remove the three Phillips PM2.0×2.0BH screws in the battery bay. 5. Remove the three Phillips PM2.0×3.0 screws in the optical drive bay. 4–20 Maintenance and Service Guide...
- Page 50 Removal and replacement procedures 6. Turn the computer right-side up, with the front toward you. 7. Open the LED board cable ZIF connector 1, and then disconnect the cable. 8. Open the TouchPad cable ZIF connector 2, and then disconnect the cable. 9.
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Page 51: Speaker Assembly
Removal and replacement procedures Speaker assembly Description Spare part number Speaker assembly 493273-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 52: Display Assembly
Removal and replacement procedures Display assembly Description Spare part number 12.1-inch, WXGA display assembly with webcam 492154-001 Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 53 Removal and replacement procedures 5. Remove the four Torx T8M2.0×6.0 screws 1 that secure the display assembly to the computer. Be sure to hold the display before removing the last screw to prevent damage to the display. 6. Lift the display assembly 2 straight up and remove it. Perform the following steps in sequence to remove or replace the display bezel or the display assembly internal components.
- Page 54 Removal and replacement procedures b. Remove the two PM2.0×5.0 screws 1 and two PM3.0×6.0 2 screws that secure the display bezel to the display enclosure. c. Lift the inside edge of the left and right sides 1 to disengage it from the clips, and then the top and bottom sides 2 of the display bezel until the bezel disengages from the display enclosure.
- Page 55 Removal and replacement procedures 8. To remove the webcam module: a. Disconnect the webcam cable 1 from the computer. b. Remove the webcam module 2 from the display enclosure. (The webcam is secured with double-sided tape.) 9. To remove the display inverter: a.
- Page 56 Removal and replacement procedures 10. To remove the display panel: a. Remove the six Phillips PM2.0×5.0 screws 1 that secure the display panel to the display enclosure. b. Remove the display panel 2 from the display enclosure. c. Remove the four Phillips PM1.5×3.0 screws 1 that secure the hinges to the display panel. d.
- Page 57 Removal and replacement procedures 11. To remove the microphone cable or WLAN transceivers and cable: ✎ The microphone, WLAN antenna cable, and the LCD module cable are included in the Cable Kit, spare part number 493275-001. a. Remove the two Phillips PM2.0×6.0 screws 1 and display hinge covers 2. b.
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Page 58: Audio Board
Removal and replacement procedures Audio board Description Spare part number Audio board 493272-001 Before removing the audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 59: Fan
Removal and replacement procedures Description Spare part number 493269-001 Before removing the fan, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - Page 60 Removal and replacement procedures Remove the fan: 1. Disconnect the fan cable 1 from the system board. 2. Loosen the captive Phillips PM2.0×7.0 screw 2 that secures the fan to the base enclosure, and then remove the fan 3 from the heat sink. Reverse this procedure to install the fan.
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Page 61: System Board
Removal and replacement procedures System board Description Spare part number System board (includes replacement thermal material) 492152-001 Before removing the system board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 62 Removal and replacement procedures Remove the system board: 1. Remove the Torx T8M2.0×6.0 screw that secures the system board to the base enclosure. The screw is located beside the optical drive connector. 2. Flex the left side of the base enclosure until the USB jack, RJ-45 jack, and RJ-11 jack 1 clear the openings in the base enclosure.
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Page 63: Rtc Battery
Removal and replacement procedures RTC battery ✎ Removing the RTC battery and leaving it uninstalled for 5 or more minutes causes all passwords and CMOS settings to be cleared. Description Spare part number RTC battery 449137-001 Before removing the RTC battery, follow these steps: 1. -
Page 64: Modem Module
Removal and replacement procedures Modem module Description Spare part number Modem module 461749-001 ✎ The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 493275-001. -
Page 65: Bluetooth Module
Removal and replacement procedures Bluetooth module Description Spare part number Bluetooth module 398393-002 ✎ The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 493275-001. -
Page 66: Heat Sink
Removal and replacement procedures Heat sink Description Spare part number Thermal module (includes heat sink and thermal material) 493270-001 Before removing the heat sink, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 67 Removal and replacement procedures ✎ The thermal material must be thoroughly cleaned from the surfaces of the heat sink 1 and 2, the processor 3, and graphics subsystem component 4 on the system board each time the heat sink is removed. Thermal material is included with all system board, heat sink, and processor spare part kits.
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Page 68: Processor
Removal and replacement procedures Processor ✎ All processor spare part kits include replacement thermal material. Description Spare part number Intel Core 2 Duo processors (6-MB L2 cache, 1066-MHz FSB): ■ T9600 2.8-GHz processor 486257-001 ■ T9400 2.53-GHz processor 486256-001 ■ P9500 2.53-GHz processor 496458-001 Intel Core 2 Duo processors (3-MB L2 cache, 1066-MHz FSB): ■... - Page 69 Removal and replacement procedures Remove the processor: 1. Use a flat-bladed screwdriver to turn the processor locking screw 1 one-half turn counterclockwise until you hear a click. 2. Lift the processor 2 straight up and remove it. ✎ When you install the processor, the gold triangle 3 on the processor must be aligned with the triangle 4 embossed on the processor slot.
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Page 70: Setup Utility
Setup Utility The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the computer and provides settings for startup, security, and other preferences. Starting the Setup Utility To start the Setup Utility: »... -
Page 71: Navigating And Selecting In The Setup Utility
Setup Utility Navigating and selecting in the Setup Utility Because the Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, use the arrow keys. ■... -
Page 72: Exiting The Setup Utility
Setup Utility Exiting the Setup Utility You can exit the Setup Utility with or without saving changes. ■ To exit the Setup Utility and save your changes from the current session: If the Setup Utility menus are not visible, press to return to the menu display. -
Page 73: System Configuration Menu
Setup Utility System Configuration menu Select To do this Language Support Change the Setup Utility language. Button Sound (select models only) Enable/disable the capacitive button tapping sound. Virtualization Technology Enable/disable the processor Virtualization Technology. Processor C4 State (select models only) Enable/disable the processor C4 sleep state. -
Page 74: Specifications
Specifications Computer specifications Metric U.S. Dimensions Length 22.6 cm 8.9 in Width 29.4 cm 11.7 in Height (front to rear) 2.8 to 3.6 cm 1.10 to 1.42 in Weight Equipped with 4-cell battery and optical drive 1.85 kg 4.07 lbs Input power Operating voltage 19.0 V dc @ 4.74 A - 65 W... -
Page 75: 12.1-Inch, Wxga Display Specifications
Specifications 12.1-inch, WXGA display specifications Metric U.S. Dimensions Height 16.9 cm 6.7 in Width 26.2 cm 10.3 in Diagonal 30.8 cm 12.1 in Number of colors Up to 16.8 million Contrast ratio 250:1 (typical) Brightness 180 nits (typical) Pixel resolution Pitch 0.279 ×... -
Page 76: Dvd/Cd-Rw Combo Drive Specifications
Specifications DVD/CD-RW Combo Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-R and CD-RW CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Access time... -
Page 77: Dvd±Rw And Cd-Rw Supermulti Double-Layer Drive And Dvd±Rw And Cd-Rw Supermulti Double-Layer Drive With Lightscribe Specifications
Specifications DVD±RW and CD-RW SuperMulti Double-Layer Drive and DVD±RW and CD-RW SuperMulti Double-Layer Drive with LightScribe specifications Applicable disc Read: Write: CD-ROM, CD-R, CD-RW, High DVD-RAM (Ver.2), DVD±R, Speed CD-RW, Ultra & Ultra+ DVD±RW, DVD±Dual, CD-R, Speed CD-RW, DVD, and CD-RW DVD±R/RW, DVD±R, DVD-RAM Access time... -
Page 78: System Interrupt Specifications
Specifications System interrupt specifications Hardware IRQ System function IRQ0 System timer IRQ1 Standard 101-/102-Key or Microsoft® Natural Keyboard IRQ8 System CMOS/real-time clock IRQ12 Synaptics PS/2 TouchPad IRQ13 Numeric data processor IRQ16 Intel ICH9 Family USB universal Host Controller 2937 Mobile Intel 4 Series Express Chipset Family IRQ17 High Definition Audio Controller Intel ICH9 Family USB universal Host Controller 2938... -
Page 79: System I/O Address Specifications
Specifications System I/O address specifications I/O address (hex) System function (shipping configuration) 000 - 01F DMA controller 020 - 021 Program interrupt controller 024 - 025 Program interrupt Controller 028 - 029 Program interrupt Controller 02C - 03D Program interrupt Controller 02E - 02F Motherboard Resource 030 - 031... - Page 80 Specifications I/O address (hex) System function (shipping configuration) 0C0- 0DF Direct memory access controller 0F0- 0F0 Numeric data processor 0200-027F Motherboard resource 3B0-3BB Mobile Intel 4 series Express Chipset Family 3C0-3DF Mobile Intel 4 series Express Chipset Family 400-47F Motherboard resource 4D0-4D1 Programmable interrupt controller 500-57F...
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Page 81: System Memory Map Specifications
Specifications System memory map specifications Size Memory address System function 640 KB 00000000-0009FFFF Base memory 128 KB 000A0000-000BFFFF Video memory 64 KB 000C0000-000CFFFF Video BIOS 64 KB 000E8000-000FFFFF System BIOS 00100000- XFFFFFFF Extended memory (based on memory installed) (X+1)0000000-FEDFFFFF PCI bus FED00000-FED003FF High precision event timer FEE01000-FFFFFFFF... -
Page 82: Screw Listing
Screw listing This section provides specification and reference information for the screws used in the computer. Some screws listed in this section are available in the Screw Kit, spare part number 493277-001. Phillips PM1.5×3.0 screw Color Quantity Length Thread Head diameter Silver 3.0 mm 1.5 mm... - Page 83 Screw listing Where used: 4 screws that secure the display hinges to the display panel Where used: 2 screws that secure the Bluetooth module to the system board 7–2 Maintenance and Service Guide...
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Page 84: Phillips Pm2.0×3.0 Screw
Screw listing Phillips PM2.0×3.0 screw Color Quantity Length Thread Head diameter Silver 3.0 mm 2.0 mm 3.0 mm Where used: 2 screws that secure the audio board to the base enclosure Maintenance and Service Guide 7–3... -
Page 85: Phillips Pm2.0×4.0 Screw
Screw listing Phillips PM2.0×4.0 screw Color Quantity Length Thread Head diameter Silver 4.0 mm 3.5 mm Where used: 2 screws that secure the WLAN module to the system board 7–4 Maintenance and Service Guide... -
Page 86: Phillips Pm2.0×5.0 Captive Screw
Screw listing Phillips PM2.0×5.0 captive screw Color Quantity Length Thread Head diameter Black 5.0 mm 2.0 mm 3.5 mm Where used: 4 captive screws 1 that secure the hard drive cover to the computer and 1 captive screw 2 that secures the wireless module compartment cover to the computer Maintenance and Service Guide 7–5... -
Page 87: Phillips Pm2.0×3.0 Screw
Screw listing Phillips PM2.0×3.0 screw Color Quantity Length Thread Head diameter Black 3.0 mm 2.0 mm 4.0 mm Where used: 3 screws (in optical drive bay) that secure the top cover to the computer Where used: 2 screws that secure the modem module to the system board 7–6 Maintenance and Service Guide... -
Page 88: Phillips Pm2.0×6.0 Screw
Screw listing Phillips PM2.0×6.0 screw Color Quantity Length Thread Head diameter Black 6.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the display hinge covers to the display enclosure Maintenance and Service Guide 7–7... -
Page 89: Phillips Pm2.0×5.0 Screw
Screw listing Phillips PM2.0×5.0 screw Color Quantity Length Thread Head diameter Silver 5.0 mm 2.0 mm 4.0 mm Where used: 6 screws that secure the display panel to the display enclosure Where used: 6 screws that secure the display bezel to the display enclosure 7–8 Maintenance and Service Guide... -
Page 90: Phillips Pm2.0×7.0 Captive Screw
Screw listing Phillips PM2.0×7.0 captive screw Color Quantity Length Thread Head diameter Silver 7.0 mm 2.0 mm 4.0 mm Where used: 1 captive screw that secures the fan to the base enclosure Maintenance and Service Guide 7–9... -
Page 91: Phillips Pm2.0×10.0 Captive Screw
Screw listing Phillips PM2.0×10.0 captive screw Color Quantity Length Thread Head diameter Silver 10.0 mm 5.0 mm Where used: 4 captive screws that secure the heat sink to the system board 7–10 Maintenance and Service Guide... -
Page 92: Phillips Pm2.5×10.0 Captive Screw
Screw listing Phillips PM2.5×10.0 captive screw Color Quantity Length Thread Head diameter Black 10.0 mm 5.0 mm Where used: 1 captive screw that secures the hard drive to the computer Maintenance and Service Guide 7–1 1... -
Page 93: Phillips Pm3.0×3.0 Screw
Screw listing Phillips PM3.0×3.0 screw Color Quantity Length Thread Head diameter Silver 3.0 mm 4.5 mm Where used: 4 screws that secure the hard drive bracket to the hard drive 7–12 Maintenance and Service Guide... -
Page 94: Phillips Pm3.0×4.0 Screw
Screw listing Phillips PM3.0×4.0 screw Color Quantity Length Thread Head diameter Silver 4.0 mm 4.5 mm Where used: 1 screw that secures the speaker assembly to the base enclosure Maintenance and Service Guide 7–13... -
Page 95: Phillips T2.0×2.0Bh Screw
Screw listing Phillips T2.0×2.0BH screw Color Quantity Length Thread Head diameter Black 2.0 mm 6.0 mm Where used: 3 screws (in the battery bay) that secure the top cover to the base enclosure 7–14 Maintenance and Service Guide... -
Page 96: Torx T8M2.5×6.0 Slotted Screw
Screw listing Torx T8M2.5×6.0 slotted screw Color Quantity Length Thread Head diameter Black 6.0 mm 2.5 mm 4.0 mm Where used: 1 screw that secures the optical drive to the computer Where used: 3 screws that secure the keyboard to the computer Maintenance and Service Guide 7–15... - Page 97 Screw listing Where used: 2 screws that secure the top cover to the base enclosure (top) Where used: 4 screws that secure the display assembly hinges to the computer 7–16 Maintenance and Service Guide...
- Page 98 Screw listing Where used: 1 screw that secures the system board to the base enclosure Where used: 10 screws that secure the top cover to the base enclosure Maintenance and Service Guide 7–17...
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Page 99: Backup And Recovery
Backup and recovery Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Tools provided by the operating system and Recovery Manager software are designed to help you with the following tasks for safeguarding your information and restoring it in case of a system failure: ■... -
Page 100: Backing Up Your Information
Backup and recovery ■ Only one set of recovery discs can be created per computer. ■ Number each disc before inserting it into the computer optical drive. ■ If necessary, you can exit the program before you have finished creating the recovery discs. The next time you open Recovery Manager, you will be prompted to continue the disc creation process. -
Page 101: Using System Restore Points
Backup and recovery Using system restore points When you back up your system, you are creating a system restore point. A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes made to your system. -
Page 102: Performing A Recovery
Backup and recovery Performing a recovery ✎ You can recover only files that you have previously backed up. HP recommends that you use Recovery Manager to create an entire drive backup as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability. -
Page 103: Connector Pin Assignments
Connector pin assignments Audio-out (headphone) Signal Audio out, left channel Audio out, right channel Ground Audio-in (microphone) Signal Audio signal in Audio signal in Ground Maintenance and Service Guide 9–1... -
Page 104: External Monitor
Connector pin assignments External monitor Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock 9–2 Maintenance and Service Guide... -
Page 105: Hdmi
Connector pin assignments HDMI Signal Transition minimized differential signal (TDMS) data 2+ Transition minimized differential signal (TDMS) data 2 shield Transition minimized differential signal (TDMS) data 2- Transition minimized differential signal (TDMS) data 1+ Transition minimized differential signal (TDMS) data 1 shield Transition minimized differential signal (TDMS) data 1 shield Transition minimized differential signal (TDMS) data 0+ Transition minimized differential signal (TDMS) data 0 shield... -
Page 106: Modem)
Connector pin assignments RJ-1 1 (modem) Signal Unused Ring Unused Unused Unused RJ-45 (network) Signal Transmit + Transmit Receive + Unused Unused Receive - Unused Unused 9–4 Maintenance and Service Guide... -
Page 107: Universal Serial Bus
Connector pin assignments Universal Serial Bus Signal +5 VDC Data - Data + Ground Maintenance and Service Guide 9–5... -
Page 108: Power Cord Set Requirements
Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. -
Page 109: Requirements For Specific Countries And Regions
Power cord set requirements Requirements for specific countries and regions Country/region Accredited agency Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI South Korea The Netherlands KEMA Norway NEMKO The People's Republic of China Sweden SEMKO... -
Page 110: Recycling
Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging Å... - Page 111 Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly.
- Page 112 Recycling 4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7.
- Page 113 Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remove the screws 1 that secure the backlight cover to the display panel. 12.
- Page 114 Recycling 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18.
- Page 115 Recycling 19. Disconnect the display panel cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23.
- Page 116 Index boot order 5–4 bottom components 2–8 AC adapter, spare part number 3–9 3–10 built-in device antenna Bluetooth device radio 2–5 components 1–2 2–1 modem 4–35 disconnecting 4–14 wireless button 2–3 locations 2–1 WLAN device radio 2–5 spare part number 3–3 3–11 button components 2–3 audio board...
- Page 117 Index extension memory module slot 4–11 external media cards, product description 1–3 Diagnostics menu 5–4 external monitor port Digital Media Slot 2–7 location 2–7 display assembly pin assignments 9–2 removal 4–23 spare part number 3–3 3–11 4–23 display bezel f11 recovery 8–4 removal 4–24 factory state, recovering to 8–1 screws 7–8...
- Page 118 Index microphone location 2–1 jacks product description 1–2 audio-in 2–6 microphone cable audio-out 2–6 removal 4–28 headphone 2–6 spare part number 4–28 microphone 2–6 microphone jack modem 2–6 location 2–6 network 2–6 pin assignments 9–1 RJ-11 2–6 model name 3–1 4–6 RJ-45 2–6 modem jack...
- Page 119 Index RJ-11 9–4 f11 recovery 8–4 RJ-45 9–4 recovery discs 8–4 USB 9–5 Recovery Manager 8–4 plastic parts 4–1 recovery partition 8–4 Plastics Kit recycling contents 3–7 battery 11–1 spare part number 3–3 3–7 3–12 display 11–1 ports removal/replacement external monitor 2–7 preliminaries 4–1 HDMI 2–7 procedures 4–6...
- Page 120 Index specifications Blu-ray ROM DVD±RW SuperMulti DL Drive 6–3 warranty period 3–1 4–6 display 6–2 webcam DVD/CD-RW Combo Drive 6–3 location 2–1 DVD±RW and CD-RW SuperMulti Double-Layer product description 1–1 Drive 6–4 removal 4–26 DVD±RW and CD-RW SuperMulti Double-Layer spare part number 3–11 Drive with LightScribe 6–4 webcam light 2–1 hard drive 6–2...