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Frequently asked questions
Troubleshooting
Opening the door in an emergency in case of a power failure
The drum door cannot be opened.
Warning! Danger from rotating drum and danger of scalding.
Before inserting the Torx wrench, make sure that the machine is disconnected, the drum
has stopped, and there is no water in the machine.
Turn the release element with a T 40 Torx wrench two whole revolutions counterclock-
wise (left).
Tip: Pushing on the door at the same time makes it easier to turn the emergency release el-
ement.
The release element is opposite the door hinge at the same height as the door handle (see
diagram).
The release element must not be turned to the right.
This damages the door lock.
The resistance will noticeably decrease. When the release element moves freely, the door is
unlocked.
Tip: The release element does not need to be screwed back in.
The door can now be opened.
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